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- Tasks: Lead a dynamic retail team, drive sales, and deliver exceptional customer experiences.
- Company: Join Pandora, the world's largest jewellery brand, known for quality and sustainability.
- Benefits: Enjoy competitive pay, monthly bonuses, employee discounts, and wellness support.
- Why this job: Be part of a recognised top workplace, inspiring others while achieving personal and team goals.
- Qualifications: Retail experience preferred; strong communication, sales skills, and a passion for customer service required.
- Other info: Flexible part-time hours with opportunities for growth in a vibrant retail environment.
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Competitive hourly rate of pay, monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!
We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to exceed targets, and providing world-class service, we would love to hear from you!
In the UK, we are proud to have been recognized in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.
The Role
The supervisor is our brand ambassador, overseeing the busy sales floor, motivating sales assistants to drive sales, excel in customer service, and create memorable experiences for our customers.
You will work in a fast-paced, sometimes high-pressure retail environment. Your daily duties include sharing product knowledge, running coaching sessions, and ensuring smooth store operations. Supervisors lead by example and will have personal KPIs and sales targets.
What to Expect from the Role
- Hold daily team briefs, share store KPIs, and motivate the team to meet and beat these targets
- Conduct store walks, understand the importance of visual merchandising and commerciality
- Monitor store sales figures
- Handle escalated customer complaints
- Achieve and surpass individual and store sales targets through effective selling skills, focusing on up-selling, UPT, ATV, and productivity
- Build strong relationships with customers by providing exemplary service tailored to individual needs
Store Operations
- Act as key holder, ensuring proper opening and closing procedures
- Manage cashing up and till reconciliation
- Assist with administrative duties, including recruitment and disciplinary actions
- Support product and POS deliveries, unloading, and storage
- Operate the till, handle transactions, returns, and escalations
- Maintain store security and safety policies
The Successful Candidate
Our supervisors embody the Pandora brand. The ideal candidate is a capable, passionate team player who can support their team to deliver an unforgettable Pandora experience. Experience with a leading brand or consumer product retailing is preferred. We value candidates who demonstrate our core values of dreaming, daring, caring, and delivering.
Key qualities include:
- Proven sales and profitability experience
- A passion for excellent customer service
- Strong communication and coaching skills
- Adaptability and flexibility
- A positive attitude and enthusiasm for Pandora
- Well-presented with a passion for retail and desirable products
Why Work With Us?
Our people are central to our success. We offer a competitive rewards package including:
- Competitive hourly pay
- Monthly bonus of 10%, up to 20% for stretch targets
- Annual jewellery uniform allowance
- Employee discount
- Access to online benefits platform with various discounts
- Support services for health, wellbeing, legal, and financial advice
- Parties, incentives, and gifts throughout the year
If you\’re ready for a new challenge and believe you have the right skills, apply now!
Pandora’s recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age. If you require reasonable adjustments during the interview process, please inform us as soon as possible.
About Pandora
Pandora is the world\’s largest jewellery brand, known for accessible luxury jewellery crafted from high-quality materials. Our pieces inspire self-expression and storytelling. Pandora operates in over 100 countries with more than 6,800 points of sale, including 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and commits to sustainability by using recycled silver and gold. We aim to halve greenhouse gas emissions across our value chain by 2030. Pandora is listed on Nasdaq Copenhagen and reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
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Supervisor - Brighton (FTC, Part-time) employer: Pandora A/S
Contact Detail:
Pandora A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Brighton (FTC, Part-time)
✨Tip Number 1
Familiarise yourself with Pandora's brand values and products. Understanding the essence of the brand will help you convey your passion during the interview, showing that you're not just a candidate but a true ambassador for the brand.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to exceed sales targets or improved customer service, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Demonstrate your understanding of visual merchandising and its impact on sales. Be ready to discuss how you've implemented effective merchandising strategies in previous roles to enhance customer experience and drive sales.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Retail can be unpredictable, so share experiences where you've successfully handled escalated customer complaints or adapted to changing store dynamics to maintain a positive shopping environment.
We think you need these skills to ace Supervisor - Brighton (FTC, Part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise your achievements in sales, customer service, and team leadership to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Pandora brand. Mention specific examples of how you've motivated teams and exceeded sales targets in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description such as communication, adaptability, and customer service. Use concrete examples to demonstrate these skills in action.
Show Enthusiasm for the Brand: Express your enthusiasm for working with Pandora and your alignment with their core values. This can set you apart from other candidates and show that you're a good cultural fit for the company.
How to prepare for a job interview at Pandora A/S
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry and specifically for Pandora. Share any personal experiences that highlight your love for jewellery and customer service, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to lead by example. Prepare examples of how you've motivated a team in the past or handled challenging situations. Highlight your ability to inspire others to meet sales targets and provide excellent customer service.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to retail, such as sales figures, average transaction value, and units per transaction. Be ready to discuss how you have achieved or exceeded these metrics in previous roles.
✨Prepare for Customer Scenarios
Think about potential customer complaints or difficult situations you might face as a supervisor. Prepare responses that demonstrate your problem-solving skills and commitment to providing exceptional service, as this is crucial for the role.
