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For Companies At a Glance
- Tasks: Lead a dynamic retail team, drive sales, and deliver exceptional customer service.
- Company: Join Pandora, the world's largest jewellery brand, known for quality and sustainability.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and wellness support.
- Why this job: Be part of a recognised top workplace, inspiring others while achieving personal growth.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service required.
- Other info: Flexible part-time hours with opportunities for career advancement.
We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to exceed targets, and delivering world-class service, we would love to hear from you!
The supervisor is our brand ambassador, overseeing the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service, and supporting them in creating memorable experiences for our customers. This role requires thriving in a fast-paced, sometimes high-pressure retail environment. Daily responsibilities include sharing product knowledge, running coaching sessions to unlock sales potential, and ensuring smooth store operations. Supervisors will lead by example, setting personal KPIs and sales targets.
Responsibilities
- Hold daily team briefs, share store KPIs, and motivate the team to surpass these
- Conduct store walks, understand the importance of visual merchandising and commerciality
- Monitor store sales figures
- Handle escalated customer complaints
- Achieve and exceed individual and store sales targets through effective selling skills, focusing on up-selling, UPT, ATV, and productivity
- Build strong relationships with customers by providing exemplary service and adapting approaches to individual needs
Store Operations
- Act as key holder, ensuring proper opening/closure procedures
- Manage cashing up and till reconciliation
- Assist with administrative duties, including recruitment and disciplinary processes
- Support product and POS deliveries, unloading and storing stock appropriately
- Operate the till system, handle transactions, and escalate issues as needed
- Maintain alertness on the shop floor, following security policies to ensure safety
The Successful Candidate
The ideal candidate will be a highly capable, passionate team player who can confidently support their team to deliver an unforgettable Pandora experience. Experience with a leading brand or consumer retailing is preferred. We look for individuals who embody our core values of dreaming, daring, caring, and delivering.
Requirements
- Proven experience in driving sales and profitability
- A passion for delivering excellent customer service
- Strong communication skills for coaching high-performing teams
- Adaptability and flexibility to changing needs
- Positive attitude and enthusiasm for Pandora products and values
- Well-presented with a passion for retail and desirable products
Why Work With Us?
Our people are key to our success. We offer a competitive rewards package, including:
- Competitive hourly pay
- Monthly bonus of 10%, with potential for 20%
- Annual jewellery uniform allowance
- Generous employee discount
- Access to online benefits platform with various discounts
- Support for health, wellbeing, and financial advice
- Parties, incentives, and gifts throughout the year
If you are ready for a new challenge and have the relevant skills, apply now!
Pandora's recruitment process is transparent and fair, ensuring equal opportunities. Please refrain from including identity-related details in your application. If you require reasonable adjustments during interviews, inform us as soon as possible.
About Pandora: Pandora is the world's largest jewellery brand, known for accessible luxury jewellery crafted from high-quality materials. Our pieces inspire self-expression and storytelling. We operate in over 100 countries with 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, using only recycled silver and gold. We are committed to sustainability, aiming to halve greenhouse gas emissions by 2030.
Flagship Supervisor - Merry Hill (Part-Time, 32 Hours) employer: Pandora A/S
Contact Detail:
Pandora A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Supervisor - Merry Hill (Part-Time, 32 Hours)
✨Tip Number 1
Familiarise yourself with Pandora's brand values and product range. Understanding the essence of the brand will help you connect with the team and customers, showcasing your passion for the products during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to exceed sales targets or improved customer service, as this aligns perfectly with the role's responsibilities.
✨Tip Number 3
Demonstrate your knowledge of visual merchandising and its impact on sales. Be ready to discuss how you would implement effective merchandising strategies to enhance the shopping experience and drive sales in the store.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Retail can be unpredictable, so share experiences where you've successfully navigated challenges or escalated customer complaints, emphasising your ability to maintain a positive atmosphere.
We think you need these skills to ace Flagship Supervisor - Merry Hill (Part-Time, 32 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise your achievements in driving sales and delivering excellent customer service, as these are key aspects of the Flagship Supervisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to lead a team. Mention specific examples of how you've motivated teams in the past and how you align with Pandora's core values of dreaming, daring, caring, and delivering.
Highlight Relevant Skills: In your application, focus on skills such as communication, adaptability, and customer service. Provide examples of how you've successfully handled escalated customer complaints or achieved sales targets in previous roles.
Show Enthusiasm for the Brand: Demonstrate your knowledge and passion for Pandora products in your application. Mention any personal experiences with the brand or how you connect with its values, as this will show your genuine interest in the position.
How to prepare for a job interview at Pandora A/S
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry and specifically for Pandora's products. Share any personal experiences that highlight your love for jewellery and how it connects with customers.
✨Demonstrate Leadership Skills
As a Flagship Supervisor, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, handled challenges, and achieved sales targets. This will show your capability to inspire others.
✨Understand Sales Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail, such as average transaction value (ATV) and units per transaction (UPT). Be ready to discuss how you can drive these metrics in your role.
✨Prepare for Customer Scenarios
Think about potential customer complaints or difficult situations you might face on the sales floor. Prepare responses that demonstrate your problem-solving skills and commitment to excellent customer service.
