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- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer service.
- Company: Join Pandora, the world's largest jewellery company, known for its handcrafted pieces and sustainability efforts.
- Benefits: Enjoy a competitive salary, monthly bonuses, generous discounts, and wellness support.
- Why this job: Be part of a recognised top workplace with a vibrant culture and opportunities for growth.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Ideal for senior supervisors or assistant managers seeking their next challenge.
The predicted salary is between 28800 - 43200 £ per year.
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Flagship Store Manager – Liverpool (Full-time, 40hrs)
City: Liverpool
Country/Region: GB
Application Deadline: –
Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!
We are currently seeking a pro-active, results driven store manager to join the team in our flagship store in Liverpool. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we\’d love to have you join us!
In the UK, we are very proud to have recently been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.
The role
The flagship store manager is our brand ambassador and responsible for the store’s overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers.
About Pandora
The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.
We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Our people
Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.
As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.
What to expect from the role
- Support and motivate the in-store team on a day-to-day basis to achieve the store’s targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service
- Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store’s successful commercial execution
- You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession
The successful candidate
Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.
Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
An ideal candidate will have:
- Proven experience in driving sales and profitability in a flagship store
- A passion for driving a culture of exemplary customer service
- An ability to understand the importance of Pandora’s local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs
- Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified
- Strong communication skills in order to establish and coach a high performing team
- The ability to be adaptable and flexible to changing business needs
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
- A well-presented appearance with a taste for desirable products and a passion for retail
Why work with us?
O ur people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
- A highly competitive salary
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
- A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
- Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
- Parties, incentives and gifts throughout the year
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
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Flagship Store Manager - Liverpool (Full-time, 40hrs) employer: Pandora A/S
Contact Detail:
Pandora A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Store Manager - Liverpool (Full-time, 40hrs)
✨Tip Number 1
Familiarise yourself with Pandora's brand values and mission. Understanding how they prioritise sustainability and customer experience will help you align your answers during the interview, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare to discuss your previous retail management experiences in detail. Highlight specific examples where you've driven sales, improved team performance, or enhanced customer service, as these are key aspects of the Flagship Store Manager role.
✨Tip Number 3
Research the local Liverpool market and understand the competitive landscape. Being able to discuss how you would position the flagship store within this context can demonstrate your strategic thinking and readiness for the role.
✨Tip Number 4
Showcase your leadership style by preparing to share how you motivate and develop your team. Discussing your approach to coaching and supporting staff will resonate well, as they value strong leaders who can inspire high performance.
We think you need these skills to ace Flagship Store Manager - Liverpool (Full-time, 40hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in driving sales and leading teams. Use specific examples that demonstrate your ability to meet KPIs and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of its values. Mention how your leadership style aligns with Pandora's culture and how you can contribute to the store's success.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles, such as sales targets met or exceeded, team performance improvements, or successful training initiatives you've led.
Showcase Your Customer Service Skills: Emphasise your commitment to exemplary customer service. Provide examples of how you've created memorable experiences for customers and how you plan to instil this culture within your team at Pandora.
How to prepare for a job interview at Pandora A/S
✨Show Your Leadership Skills
As a flagship store manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to achieve targets and provided exceptional customer service.
✨Understand the Brand
Familiarise yourself with Pandora's values and product offerings. Be ready to discuss how you can embody these values in your role and how your previous experience aligns with the brand's mission of delivering unforgettable customer experiences.
✨Data-Driven Decision Making
Highlight your experience in using data to drive sales and improve store performance. Be prepared to discuss specific instances where you've identified trends or issues and taken action to enhance profitability or customer satisfaction.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company's culture, expectations for the role, and opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
