At a Glance
- Tasks: Manage client portfolios, coordinate engineers, and ensure smooth operations in a fast-paced environment.
- Company: Join P&I, a leading independent supplier of critical power solutions since 1999.
- Benefits: Competitive salary, health benefits, ongoing training, and a supportive work culture.
- Other info: Enjoy 25 days holiday, free parking, and company social events.
- Why this job: Be the voice of customer care and make a real impact on service excellence.
- Qualifications: Experience in administration, strong communication skills, and a proactive attitude.
The predicted salary is between 28000 - 28000 £ per year.
Are you passionate about providing exceptional customer service and upholding exemplary levels of service? At P&I, we are on the lookout for a sharp, resilient Service Coordinator who thrives under pressure, juggles competing priorities with ease, and knows how to keep customers informed, reassured, and supported — even when the schedule's packed and the phones won't stop ringing.
Since 1999, we have built a reputation as one of the UK’s leading independent suppliers of critical power solutions. Our vision is simple: to be the first and only partner of choice for securing power nationwide, achieved through unwavering commitment to customer care, service, and safety. As our business continues to expand, so does the demand on our service desk. This role is not for the faint-hearted, but if you are organised, proactive, and genuinely care about getting things done right, you will be a valued part of a team that makes a real difference.
The Role: As one of our Service Coordinators, you will be the operational heartbeat of our service team. You will manage a busy portfolio of clients, coordinate engineers across the UK, and keep everything running smoothly, even when the unexpected hits.
What You'll be doing:
- Managing a portfolio of clients as their dedicated Service Coordinator
- Handling high volumes of calls, emails, and scheduling requests with professionalism and pace
- Forecasting engineer requirements and managing service contracts with precision
- Spotting and seizing sales opportunities, from renewals to remedial works
- Producing accurate reports and keeping our CRM up to date
- Supporting the wider service team with documentation, parts ordering, and admin tasks
- Ensuring engineers have everything they need, from job details to access instructions
About You: This role won't suit someone who shies away from pressure or prefers to work in isolation. We're looking for someone who's:
- Experienced in administration and account management in a fast-paced, customer-facing environment
- Confident communicating with engineers, clients, and internal teams, both verbally and in writing
- Exceptionally organised, with strong time management and prioritisation skills
- Proactive, adaptable, and not afraid to ask questions or challenge inefficiencies
- Comfortable using CRM systems and juggling multiple tasks at once
- A proactive, can-do attitude and a willingness to learn.
Why Join P&I? We understand the value of our team, and we’re committed to offering:
- Competitive salary and benefits that recognise your skills and experience
- Ongoing training and development opportunities.
- A supportive and collaborative environment where you can thrive.
- Opportunities to make a tangible impact on our customer satisfaction and business success.
If you're looking to take the next step in your career and become the voice of our commitment to customer care, we want to hear from you.
Hours: 40 hours per week
Benefits: 25 days paid holiday (plus bank holidays) increasing with length of service; Health and well-being benefits; Private pension scheme; stocked kitchen with free tea and coffee supplied; Free secure parking; Company social events.
Service Coordinator - Office based in Havant employer: Pandigroup
At P&I, we pride ourselves on being an exceptional employer that values our team members and their contributions. Our office-based Service Coordinator role offers a dynamic work environment where you can thrive amidst challenges, supported by ongoing training and development opportunities. With competitive salaries, generous holiday allowances, and a collaborative culture, you'll have the chance to make a real impact while enjoying a range of employee benefits in a company dedicated to customer care and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Office based in Havant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pandigroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pandigroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator - Office based in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pandigroup:Your cover letter is your chance to shine! Tell us why you want to work at Pandigroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pandigroup!
How to prepare for a job interview at Pandigroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
