Customer Services
Full time
Permanent
Looking for a role where your organisation, quick thinking and customer care genuinely matter?
At P&I, we give our customers peace of mind, the confidence that when power matters most, they can rely on us. As a family‑run business with over 25 years of expertise in critical power solutions, we’re proud of the relationships we build, the quality we deliver, and the people who make it all happen.
As our Hire Coordinator, you will be the operational backbone of our hire desk, taking full ownership of customer hire requirements from initial enquiry to off-hire completion . This is a dynamic, high-impact role where no two days are the same . You will orchestrate end-to-end hire logistics, manage customer accounts, coordinate engineer dispatches, and maintain high fleet utilisation all while delivering exemplary customer service .
What You’ll Be Doing
- Act as the primary point of contact for hire clients, providing prompt, proactive, and friendly service throughout the hire period .
- Produce accurate commercial quotations covering equipment, delivery, fuel, and third‑party costs.
- Identify upselling opportunities by introducing relevant P&I products and services to existing accounts.
- Coordinate the full hire lifecycle: availability checks, preparation, delivery, installation, extensions, and off-hire collections .
- Track fleet availability and maintenance to help achieve and maintain target fleet utilisation above 75%
- Work with Service Coordinators to schedule equipment servicing, Pre‑Delivery Inspections (PDI), callouts, and repairs.
- Evaluate supplier quotes, raise purchase orders (POs), and review incoming third‑party invoices.
- Maintain accurate customer, pricing, asset, and contract data in the company CRM system.
- Generate operational reports on fleet status, revenue, and upcoming logistics.
Why You’ll Love Working Here
This role won’t suit someone who shies away from pressure or prefers to work in isolation. We’re looking for:
- Experience in administration or account management in a fast paced environment (hire, equipment rental, logistics, or engineering sectors are a advantage).
- Strong relationship‑building skills and a naturally proactive communication style.
- Excellent organisation, attention to detail, and the ability to juggle multiple priorities.
- A positive, solutions‑focused mindset and a genuine desire to help people.
- Confidence using CRM systems and managing documentation.
We operate with a simple set of core values: Safety, Integrity, Positivity, Raising the Bar, and Teamwork . If you take pride in delivering exemplary service, keeping fleet utilisation high, and working alongside a supportive team that values your voice, we’d love to meet you .
Hours
- 40 hours per week
- 25 days paid holiday (plus bank holidays) increasing with length of service
- Health and well‑being benefits
- Private pension scheme
- stocked kitchen with free tea and coffee supplied
- Free secure parking
- Company social events
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