Operation Manager

As the Operation Manager of a beverage outlet, you are fully responsible for all aspects of the outlet's operations from day-to-day service execution and team management to inventory control, cost management, and customer satisfaction. The outlet offers a diverse range of products including juices and ice smoothie. Your role is critical in ensuring smooth operations, achieving sales targets, controlling costs, and delivering a top-tier customer experience.

Key Responsibilities

• Outlet Operations & Execution: Oversee all daily operations of the outlet, ensuring efficiency, cleanliness, and consistency in product preparation and service. Ensure all food and beverage items are prepared and served according to brand SOPs. Implement and maintain hygiene and safety standards according to local regulations (e.g. SFA/NEA).
• Manpower Planning & Staff Management: Lead recruitment, onboarding, training, and development of outlet staff. Create and manage effective shift rosters to ensure proper manpower coverage during peak and off-peak hours. Monitor staff performance, provide coaching and feedback, and implement disciplinary actions when needed. Foster a motivated, team-oriented working environment.
• Inventory & Ordering Management: Monitor daily stock usage and place timely orders to avoid overstocking or shortages. Conduct regular inventory counts and track wastage. Work with suppliers to ensure quality, pricing, and delivery timelines are met. Implement controls to minimize spoilage, overproduction, and expired stock.
• Budget Control & Cost Management: Manage outlet expenses (labor, inventory, utilities) within allocated budget. Monitor and control food cost and wastage against set targets. Analyze cost patterns and propose cost-saving initiatives without compromising quality.
• Sales Target & Business Performance: Monitor daily sales and track performance against weekly/monthly sales targets. Drive in-store promotions, upselling strategies, and menu optimization to increase average order value and profitability. Provide sales and operational reports to management with improvement suggestions.
• Customer Satisfaction & Experience: Ensure high standards of service to enhance the overall customer experience. Handle and resolve customer complaints or feedback promptly and professionally. Monitor and improve customer satisfaction scores or ratings (e.g. in-store feedback, Google Reviews, etc.). Encourage repeat visits through loyalty programs, promotions, or personalized service.
• Reporting & Documentation: Submit daily sales reports, petty cash logs, and staff attendance to management. Maintain accurate records of stock levels, supplier invoices, and customer feedback logs. Ensure food safety documentation (e.g., cleaning checklists, expiry logs, temperature checks) are updated and filed.

Key Performance Indicators (KPIs)

• Outlet Sales Target Achievement (%)
• Labor Cost % vs Sales
• Food Cost % and Wastage Rate
• Customer Satisfaction Rating (e.g., 4.5+ on review platforms)
• Staff Retention Rate & Training Completion

Ad-hoc Duties: Perform any other duties or special projects as assigned by the Management. Assist in internal audits, licensing renewals, and government inspections when necessary. Collaborate in cross-departmental initiatives that align with overall business goals.

Key Skills & Competencies:

• Strong understanding of P&L management, budgeting, and financial planning.
• Skilled in COGS control, expense tracking, and budgetary compliance.
• Experience tracking and optimizing Sales Per Man Hour (SPMH) and staff productivity.
• Proven leadership in multi-unit F&B operations or retail management.
• Excellent knowledge of local marketing strategies, sales initiatives, and customer engagement.
• Strong analytical thinking and problem-solving abilities.
• Effective communicator with strong interpersonal and team management skills.
• Hands-on, proactive approach with high attention to detail and ownership mentality.
• Proficient in MS Excel, POS systems, and business dashboards.

This is a high-impact leadership role for someone who not only thrives in a dynamic F&B landscape, but who can confidently build teams, manage budgets, hit performance targets, and innovate across concepts. If you are results-driven, detail-oriented, and ready to grow a portfolio of thriving brands, we want to hear from you.