At a Glance
- Tasks: Lead training sessions and support team development in a dynamic environment.
- Company: Join Panda, a leading waste management company with a strong community focus.
- Benefits: Full-time hours, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to innovation and continuous improvement.
- Why this job: Make a real impact on employee performance and customer satisfaction.
- Qualifications: Experience in training, excellent communication skills, and a passion for helping others.
Location: Millennium Business Park, Cappagh Road, Dublin 11, D11 PN52
Hours: Full-time, Monday to Friday, working either 8am–5pm or 9am–6pm
Reporting to: Customer Care Experience Manager
About the Role
We are looking for a Training & Development Agent to support the performance and development of our Customer Care and Sales & Loyalty teams. You will lead new-starter training, deliver coaching and refresher sessions, monitor call quality and help employees adapt to new systems and processes. This is a hands-on role for someone who understands Panda’s operation, communicates clearly and enjoys helping others improve.
What You’ll Be Doing
- Deliver onboarding and training for new starters
- Ensure employees understand Panda’s values, expectations and performance standards
- Provide ongoing coaching and support to Customer Care and Sales & Loyalty agents
- Monitor calls and complete quality management reviews
- Give clear, constructive feedback to improve individual and team performance
- Deliver refresher training and targeted support where needed
- Identify training and development needs across the teams
- Support the rollout of new systems, processes and operational updates
- Act as a point of contact for employee questions
- Provide day-to-day guidance and support to other trainers
- Maintain training records, materials and process documents
- Evaluate training effectiveness and recommend improvements
- Work with the Customer Care Experience Manager to maintain consistent training and quality standards
About You
We are looking for someone with:
- At least 12 months’ experience working at Panda
- Strong knowledge of Panda’s operations, policies and processes
- Excellent communication and coaching skills
- The confidence to provide honest and constructive feedback
- A good understanding of effective training and development methods
- The ability to build positive working relationships across different teams
- Strong organisational skills and attention to detail
- Proficiency in Microsoft Office
- The ability to commute to Millennium Business Park in Dublin 11
Why Join Panda?
This is an opportunity to help shape how we develop our people and support our customers. You will have a direct impact on employee confidence, call quality and overall team performance while developing your own experience in training, coaching and continuous improvement.
Panda is an equal opportunities employer committed to building a diverse workforce that reflects the communities we serve.
Training & Development Agent employer: Panda
Panda is an exceptional employer that prioritises the wellbeing and development of its employees, offering a competitive salary and benefits package alongside comprehensive training and professional growth opportunities. With a strong commitment to safety, health, environment, and quality, you will be part of a supportive team culture that values collaboration and innovation, allowing you to make a meaningful impact in a dynamic operational setting. Join us in our mission to create positive change in waste management while advancing your SHEQ career in a company that truly values its people.
