At a Glance
- Tasks: Engage customers through inbound and outbound sales, driving loyalty and retention.
- Company: Join Panda, Ireland's leading waste management company focused on sustainability.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a commitment to teamwork and innovation.
- Why this job: Make a positive environmental impact while developing your sales skills.
- Qualifications: 3 years of telesales experience and strong communication skills required.
Location: Slane, Co. Meath (with the possibility of relocation to North Dublin within 12 months)
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
About the Role
We are currently seeking a Telesales & Retention Agent to join our growing team. This is a dual-skill role, responsible for both inbound and outbound sales as well as customer loyalty and retention. You will play a key role in attracting new business, converting inbound leads, and proactively engaging with existing or previous customers to retain their business. This position requires strong outbound telesales experience, a customer-focused mindset, and the ability to meet sales and retention KPIs.
Key Responsibilities
- Manage both inbound and outbound sales inquiries professionally and effectively.
- Proactively engage with new prospects and former customers to drive conversions and win-back campaigns.
- Support customer retention efforts by identifying at-risk customers and offering tailored solutions to retain business.
- Meet and exceed individual and team targets for sales and customer retention.
- Utilize MS Office tools to manage customer data, sales leads, and generate accurate reports.
- Collaborate with team members across departments to achieve common goals.
- Stay updated on product knowledge and market trends to better serve customer needs.
Requirements
- Minimum 3 years of sales experience, preferably in telesales or retention roles.
- Proven success in cold calling, customer win-backs, and inbound sales conversion.
- Strong retention skills, with the ability to diffuse customer concerns and reinforce value propositions.
- Proficient in MS Office applications including Word, Excel, and Outlook.
- Excellent communication and interpersonal skills.
- Results-driven, self-motivated, and adaptable to a fast-paced sales environment.
- Strong English language skills (written and spoken).
- Ability to commute to Slane, Co. Meath, and willingness to relocate to North Dublin if required within the next year.
Join Panda and be part of a team that’s driving positive environmental change – one conversation at a time.
Sales & Retention Agent employer: Panda
At Panda, we pride ourselves on being more than just Ireland's largest waste management business; we are a community that champions environmental excellence and innovation. Our supportive work culture fosters strong connections among team members, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. Join us in Slane, Co. Meath, where you can make a meaningful impact on the environment and enjoy a fulfilling career in a dynamic and collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Retention Agent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales & Retention Agent role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! Whether it's for cold calling or engaging with customers, having a solid sales pitch ready will help you shine during interviews. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 3
Stay updated on industry trends! Knowing what's happening in waste management and recycling can give you an edge. It shows you're passionate and informed, which is super attractive to employers like Panda.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Panda and making a difference.
We think you need these skills to ace Sales & Retention Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your sales experience, especially in telesales and retention roles. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Panda and how you can contribute to our mission of sustainable waste management. Keep it engaging and personal!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it's through your writing style or the way you present your experiences, let us see your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Panda!
How to prepare for a job interview at Panda
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Panda’s mission and values. Understand their approach to waste management and how they champion environmental excellence. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Show Off Your Sales Skills
Prepare specific examples from your past sales experiences that highlight your success in telesales and customer retention. Be ready to discuss how you’ve converted leads and retained customers, as this role is all about driving conversions and loyalty.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and engage in a two-way conversation. This will showcase your interpersonal skills, which are crucial for a role focused on customer engagement.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to handle a customer objection or pitch a service. Practising these scenarios beforehand can help you feel more confident and prepared to showcase your problem-solving and sales techniques during the interview.
