Property Sales Account Manager

We are looking for an experienced Property Sales Account Manager to manage and grow a portfolio of customers across the property sector. You will take commercial ownership of your accounts, building strong relationships with key decision-makers while improving customer retention, revenue and margin. The role combines strategic account management with business development, identifying opportunities to expand services and secure sustainable, long-term partnerships.

What You’ll Be Doing

• Manage and develop a portfolio of property-sector accounts, maintaining high levels of customer satisfaction, retention and profitability.
• Create and deliver strategic account plans focused on revenue growth, margin improvement and customer lifetime value.
• Lead contract renewals, pricing reviews and commercial negotiations.
• Identify opportunities to introduce additional services and increase revenue across existing accounts.
• Build strong relationships with key customer stakeholders and decision-makers.
• Act as the primary commercial contact for assigned accounts, managing service requirements, issues and growth opportunities.
• Work closely with operational teams to ensure services are delivered effectively and customer expectations are met.
• Identify new business opportunities through networking, market intelligence and engagement across the property sector.
• Monitor customer requirements, market developments and competitor activity.
• Maintain accurate account, opportunity and pipeline information within the CRM system.
• Analyse revenue, margin, retention and account-performance data to identify areas for improvement.
• Produce regular account reviews, forecasts and commercial performance reports.
• Ensure all activity complies with relevant company, environmental and industry standards.
• Support improvements that strengthen customer experience and commercial performance.

What We’re Looking For

• Proven experience in account management, commercial management or business development within a B2B environment.
• A strong track record of improving customer retention, revenue and margin.
• Experience managing pricing reviews, contract renewals and commercial negotiations.
• Strong commercial judgement and the ability to balance customer requirements with profitable outcomes.
• The ability to build trusted relationships and influence stakeholders at all levels.
• Experience developing strategic account plans and identifying opportunities for growth.
• Strong analytical skills, with the ability to interpret customer and commercial performance data.
• Excellent communication, presentation and negotiation skills.
• Experience using a CRM system to manage customer activity and sales opportunities.
• Strong organisation and the ability to manage your own workload while working collaboratively across teams.
• A full, clean driving licence.

Desirable Experience

• Experience within waste management, environmental services, property management or another related service industry.
• Knowledge of the commercial or residential property-management sector.
• Experience managing complex, multi-site customer accounts.

This is an opportunity for a commercially focused Property Sales Account Manager to take ownership of an established customer portfolio while playing a central role in its continued growth.

About The Company

We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.