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For Companies At a Glance
- Tasks: Support the operational team with admin, customer service, and coordination activities.
- Company: Join Panda, a dynamic company focused on customer satisfaction and teamwork.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Enjoy a supportive workplace that values diversity and inclusion.
- Why this job: Be the key contact for customers and drivers, making a real difference every day.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
As a Service Administrator at Panda, you will support the operational team with a wide range of administrative, customer service and coordination activity. This is a busy, hands-on role where accuracy, communication and follow-up really matter. You will help keep systems up to date, support customers and drivers, resolve queries, track service issues and make sure key operational information is recorded correctly.
The Service Administrator role would suit someone with customer service or administration experience who enjoys working in a fast-paced operational environment, keeping things organised and helping customers receive a reliable service.
What You’ll Be Doing
- Acting as a key point of contact between customers, drivers and operational teams.
- Keeping systems updated with accurate and timely information.
- Building and maintaining strong, positive relationships with customers.
- Managing and coordinating day-to-day administrative activity within the department.
- Investigating and resolving invoice queries.
- Investigating credit requests where required.
- Ensuring all data input is accurate and completed in a timely manner.
- Completing end-of-week checks ahead of the monthly invoice run.
- Resolving missed collections promptly and efficiently.
- Contacting missed customers to explain the reason for the missed collection and confirm their rescheduled collection day.
- Making sure all IT systems are used effectively and information is recorded correctly.
- Recording gains and losses on the depot progress spreadsheet.
- Managing emails effectively, ensuring they are dealt with and filed away in a timely manner.
- Keeping helpdesks clear or in progress by the end of each day.
- Updating reception with relevant service issues, including vehicle breakdowns.
- Keeping key accounts updated on service issues affecting their specific customers.
- Checking routes are in order and reporting driver non-compliance to the relevant team.
- Managing delivery and collection tickets daily.
- Keeping customers updated on delivery dates and first collection dates.
About You
- Experience working in a customer service or administrative role.
- Strong communication skills, both written and verbal.
- Confident using Microsoft applications.
- Able to work on your own initiative.
- Highly organised, with good attention to detail.
- Comfortable working in a busy operational environment.
- Able to manage multiple tasks and follow up on issues through to completion.
- Positive, professional and customer-focused.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Service Administrator in London employer: Panda
Contact Detail:
Panda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to customer service and administration, so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Service Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administrative experience. We want to see how your skills match the role of Service Administrator, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this busy, hands-on role. Share specific examples of how you've kept things organised and resolved customer queries in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Panda!
How to prepare for a job interview at Panda
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like managing customer queries and keeping systems updated. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you resolved customer issues or coordinated with teams. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is a must for a Service Administrator. Bring up specific instances where you managed multiple tasks or kept track of important information. You could even mention tools or methods you use to stay organised, which will highlight your proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or operational challenges they face. This not only shows your interest but also helps you assess if the role is the right fit for you.