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For Companies At a Glance
- Tasks: Manage and develop SME customer accounts while providing excellent service and identifying growth opportunities.
- Company: Panda, a growing resource recovery business focused on responsible waste management.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a diverse team committed to sustainability and customer satisfaction.
- Why this job: Make a positive impact on the environment while building strong customer relationships.
- Qualifications: Experience in account management or sales, with strong communication and relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Location: Bromborough
At Panda, we help businesses manage waste more responsibly, improve recycling performance, and reduce environmental impact. As part of a growing resource recovery business, we are focused on delivering strong service, building long-term customer relationships, and helping our customers get more value from their waste and recycling solutions.
We are looking for a Desk Account Manager to take ownership of a portfolio of established SME customers. This is a relationship-led, desk-based role where you will act as the main point of contact for your customers, making sure they receive excellent service while identifying opportunities to grow and develop each account.
As a Desk Account Manager at Panda, you will build strong relationships with decision-makers, proactively manage renewals and service changes, and work closely with internal teams to resolve issues quickly and professionally.
What You’ll Be Doing
- Manage and develop a portfolio of SME customers, helping to retain business, increase account value, and ensure customers receive the right waste and recycling solutions for their needs.
- Act as the primary point of contact for commercial and service-related enquiries.
- Build strong relationships with customers and key decision-makers.
- Proactively manage contract renewals, price reviews, and service updates.
- Identify opportunities to upsell and cross-sell additional services, including recycling, food waste, glass, and specialist collections.
- Monitor account performance, spend, and margins to maximise retention and account value.
- Work closely with Operations, Billing, and Customer Service teams to resolve issues quickly and efficiently.
- Support customers to remain compliant with waste legislation and environmental requirements.
- Maintain accurate customer information and activity records within the CRM system.
- Deliver against retention, revenue growth, and customer satisfaction targets.
What We’re Looking For
We are looking for someone who is commercially minded, customer-focused, and confident managing multiple accounts in a busy environment. You will bring:
- Experience in account management, customer success, or desk-based sales.
- A track record of managing and growing SME customer accounts.
- Strong relationship-building and communication skills.
- Experience handling contract renewals, price discussions, and retention conversations.
- The ability to identify and convert upsell and cross-sell opportunities.
- Confidence using CRM systems and managing customer pipelines.
- A proactive mindset with strong problem-solving skills.
- Good attention to detail and the ability to keep customer records accurate and up to date.
- Experience in waste management, recycling, environmental services, or a related sector would be beneficial but is not essential.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Desk Account Manager in Liverpool employer: Panda
Contact Detail:
Panda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Account Manager in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the waste management and recycling sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Desk Account Manager role. Prepare a short, engaging summary of your experience and what you bring to the table. Make it easy for others to see why you’d be a great fit for the job.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the interview that resonated with you. It shows you’re genuinely interested!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us at Panda. It shows initiative and gives you a better chance of standing out in the crowd. Plus, you’ll get to see all the roles we have available!
We think you need these skills to ace Desk Account Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Desk Account Manager role. Highlight your experience in account management and customer success, and don’t forget to mention any relevant skills that match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about waste management and how your skills can help us build strong relationships with our customers. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage and grow accounts. Numbers speak volumes, so if you’ve increased revenue or improved customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it ensures your application gets to the right people here at Panda!
How to prepare for a job interview at Panda
✨Know Your Customers
Before the interview, research Panda's existing SME customers and their waste management needs. Understanding their pain points and how Panda can help will show your commitment to building strong relationships and delivering excellent service.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained customer relationships. Highlight specific instances where you identified upsell opportunities or resolved issues quickly, as this aligns perfectly with the role's requirements.
✨Familiarise Yourself with Waste Management
Even if you don't have direct experience in waste management, brush up on the basics of recycling and environmental services. Being able to discuss industry trends or regulations will demonstrate your proactive mindset and genuine interest in the sector.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing contract renewals or dealing with a dissatisfied customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain customer satisfaction.