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For Companies At a Glance
- Tasks: Manage customer accounts, collect payments, and resolve queries in a fast-paced environment.
- Company: Join Panda, a dynamic company where cash flow keeps operations thriving.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to excellence and community reflection.
- Why this job: Make a direct impact on business performance while building strong customer relationships.
- Qualifications: 2+ years in credit control or accounts receivable with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
At Panda, cash keeps our operations moving. As a Credit Controller at Panda, you’ll play an important role in helping the business collect payments efficiently while maintaining strong, professional relationships with our customers. Working within our Transactional Services team, you’ll manage your own portfolio of accounts, support customers with payment queries, reconcile accounts, and help ensure invoices are paid within agreed terms. This is a fast‑paced role where communication, organisation and follow‑up really matter. You’ll work closely with internal teams and external customers to resolve queries, reduce aged debt, and support the wider finance team in keeping customer accounts accurate and well managed. This Credit Controller role would suit someone with previous credit control or accounts receivable experience who enjoys working with people, solving problems, and making a direct impact on business performance.
What You’ll Be Doing
- Managing a portfolio of customer accounts to ensure payments are received in line with agreed terms
- Contacting customers by phone and email to follow up on outstanding invoices
- Building strong relationships with customers to resolve issues quickly and professionally
- Investigating and resolving invoice or account queries in collaboration with internal teams
- Reconciling customer statements and maintaining accurate account records
- Updating credit control systems with all collection activity
- Processing card payments and issuing direct debit mandates where required
- Providing copy invoices and statements to customers when requested
- Escalating potential risks or payment concerns to the Credit Control Team Leader
- Supporting the wider finance team in reducing aged debt and minimising bad debt exposure
About You
We’re looking for someone who is confident, organised and comfortable managing a busy customer ledger.
You’ll Bring
- At least 2 years experience in a credit control or accounts receivable role
- Experience managing a high‑volume customer ledger
- Confidence communicating with customers by phone and email
- Strong organisational skills and attention to detail
- Experience handling reconciliations and resolving account queries
- A proactive approach and the confidence to manage difficult conversations when required
- The ability to work well as part of a team in a busy finance environment
Desirable
- ICM Level 3 qualification, or working towards this
- Experience working with customer procurement portals such as ProActis, Tradex or Dwellant
- Strong Microsoft Excel skills
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Credit Controller in Liverpool employer: Panda
Contact Detail:
Panda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you’d handle specific scenarios, like resolving payment disputes or managing a busy ledger. Confidence is key!
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like Excel or customer procurement portals, make sure to highlight that in conversations. It’s all about demonstrating how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us at Panda. It shows initiative and enthusiasm!
We think you need these skills to ace Credit Controller in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control or accounts receivable. We want to see how your skills match the role, so don’t be shy about showcasing your achievements and relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller role at Panda. Share specific examples of how you've managed customer accounts and resolved queries in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication with customers, make sure your application reflects your ability to communicate clearly and professionally. We love candidates who can demonstrate their knack for building strong relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Panda
✨Know Your Numbers
Before the interview, brush up on your credit control metrics and key performance indicators. Be ready to discuss how you've managed customer accounts in the past, including any specific figures or improvements you've achieved. This shows you understand the importance of cash flow and can make a direct impact.
✨Master the Art of Communication
Since this role involves a lot of interaction with customers, practice your communication skills. Think about how you would handle difficult conversations or resolve disputes. Prepare examples of how you've built strong relationships with clients and resolved issues quickly and professionally.
✨Show Off Your Organisational Skills
Panda values organisation, so come prepared to discuss your methods for managing a busy customer ledger. Share specific tools or systems you’ve used to keep track of payments and follow-ups. Highlight your attention to detail and how it has helped you maintain accurate account records.
✨Be Proactive and Problem-Solving
Demonstrate your proactive approach by preparing examples of how you've tackled challenges in previous roles. Whether it's reducing aged debt or resolving account queries, show that you're not just reactive but also take initiative to prevent issues before they arise.