At a Glance
- Tasks: Handle customer enquiries and support bookings, orders, and service updates.
- Company: Join Panda Recycling, a leader in sustainable waste management.
- Benefits: Gain valuable experience in a supportive team with career growth opportunities.
- Other info: Be part of a passionate team dedicated to sustainability and community impact.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 20000 - 22000 £ per year.
Location: Cross Green, Leeds
Hours: Monday to Friday, 8am–5pm, with some Saturday mornings required
We are looking for a Customer Service Agent to join our busy team at Panda Recycling in Cross Green. You will handle enquiries from commercial and domestic customers, supporting them with bookings, quotations, orders and service updates. You will also work closely with our Traffic Planning and Operations teams to resolve issues and keep services running smoothly.
What You’ll Be Doing
- Handle a high volume of inbound calls, emails and online orders
- Respond to customer enquiries professionally and promptly
- Provide written and verbal quotations
- Process orders and accurately update customer records
- Act as the first point of contact for complaints or service issues
- Make outbound calls regarding service changes or rescheduled work
- Work closely with Traffic Planners and Operations teams
- Prioritise tasks in a busy and changing environment
- Support the wider customer service team when required
About You
- Previous customer service experience, ideally within a contact centre or busy office
- A confident and professional telephone manner
- Strong written and verbal communication skills
- Good attention to detail and accuracy
- Confidence handling complaints and difficult conversations
- The ability to stay organised and work under pressure
- A proactive and helpful approach
- The ability to work independently and as part of a team
- Own transport, preferably, due to the site location
Why Join Panda?
This is a great opportunity to develop your career as a Customer Service Agent within a growing business where no two days are the same. You will join a supportive team and play an important role in delivering a reliable service to our customers.
Customer Service Agent in Leeds employer: Panda
Panda is an exceptional employer that prioritises the wellbeing and development of its employees, offering a competitive salary and benefits package alongside comprehensive training and professional growth opportunities. With a strong commitment to safety, health, environment, and quality, you will be part of a supportive team culture that values collaboration and innovation, allowing you to make a meaningful impact in a dynamic operational setting. Join us in our mission to create positive change in waste management while advancing your SHEQ career in a company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Panda. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Panda before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Panda:Your cover letter is your chance to shine! Tell us why you want to work at Panda specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Panda!
How to prepare for a job interview at Panda
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
