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For Companies At a Glance
- Tasks: Manage key accounts, improve customer satisfaction, and drive profit margins.
- Company: Dynamic waste management company with a focus on sustainability.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Make a real impact in the waste industry while building strong client relationships.
- Qualifications: Experience in account management; knowledge of the waste industry is a plus.
- Other info: Fast-paced environment with opportunities for career growth and skill development.
National role - Travel required. Nottingham/Lincolnshire based.
About the Role
You will be responsible for the account management of key accounts to agreed targets and achieve best in class customer satisfaction through proactive management of customer strategic objectives for service levels, environmental performance and legal compliance. You will work to improve profit margins made on all key accounts by identifying low margin / loss making work and negotiating price increases / introducing alternative services. You will be measured by achievement of account management targets, long-term profit margin improvement to each customer and the reduction of debt. You will be responsible for co-ordinating the customer reviews and clear documenting of meetings/service improvement plans/price negotiations.
Key Responsibilities and Accountabilities:
- Building relationships with existing clients to improve service and responding to any underlying customer concerns.
- Being aware of customer issues and ensuring they are resolved.
- Cary out site audits in order to benchmark current services and provide information for quoting of services.
- Carry out site visits in line with Account management planner.
- Prepare Site Waste Management Plans: a plan for each site to identify current arrangements and identify potential improvements, submitted within 3 months of mobilisation and reviewed annually.
- Attend mobilisation planning meetings and coordinate / communicate mobilisations progress with customer sites and key company departments.
- Carry out site performance and duty of care compliance audits.
- Develop Service Improvement plans for each site across your portfolio of clients.
- Prepare quotations / presentations for Contract Variations / new sites / Site improvements.
- Complete/review customer documentation to ensure the accurate entry of details onto the company computer system.
- Review first produced invoice to ensure accuracy of invoicing in line with provided services.
- Assist credit control with resolution of customer invoice queries and debtor days.
- Review customer environmental reports to ensure accuracy with services provided.
- Assist in gathering of contractor details for environmental reporting.
- Assist customer service department with resolution of sub-contractor service issues.
- Review Customer Income Statement monthly and work to profit margin improvement targets.
- Preparation of customer tenant packs and carry out customer tenant training sessions.
- Develop one or more ‘show piece’ sites as leverage with potential new customers.
- In liaison with the Out-Sourcing Manager optimising quality of service from local suppliers to agreed SLA’s and profit margins.
- Assist with customer negotiations of annual/bi-annual price increase.
- Ensuring standard forms are completed for changes that allows the administration team to set up the work up on AMCS without future customer or supplier queries.
- Ensure any requested service changes are entered onto the systems to ensure correct invoicing.
- Provide summary reports etc to the customers quarterly / annually showing the service success levels and cost saving / service improvements we have achieved.
- Liaising with the Supply Chain Manager undertake ad-hoc annual duty of care audits with subcontractors (when in local areas).
- Ensuring these relationships with customers reducing exposure to potential bad debts.
- Manage cash flow from the customers and undertake dispute resolution as required.
- Helping develop a verbal rather than e-mail communications ethos and helping ensure a ‘one-person holds the problem’ attitude.
- Undertaking reviews on complaint escalations and developing long-term corrections.
- Prepare monthly reports to management on key performance indicators.
Skills and Experience
- Previous experience in an account management role.
- Knowledge of the waste industry would be advantageous.
- Self-confident, enthusiastic and with the ability to communicate at all levels using a variety of forms such as verbal and written.
- Ability to proactively plan and prioritise workload.
Key Account Manager in Grantham employer: Panda
Contact Detail:
Panda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Grantham
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences relate to the role of Key Account Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Key Account Manager in Grantham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved customer satisfaction or profit margins in previous roles. We love a good story!
Show Your Enthusiasm: Let your passion for the waste industry and account management come through in your application. We’re looking for someone who’s not just qualified, but also excited about the opportunity to make a difference with us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Panda
✨Know Your Accounts
Before the interview, research the key accounts the company manages. Understand their business models, challenges, and how the company’s services can add value. This will help you demonstrate your knowledge and show that you're proactive about understanding their needs.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight specific instances where your communication skills resolved issues or improved service levels. This is crucial for a Key Account Manager role.
✨Be Ready to Discuss Profit Margins
Brush up on your understanding of profit margins and pricing strategies. Be prepared to discuss how you've identified low-margin work in previous roles and what steps you took to negotiate better terms or introduce alternative services.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential customer issues you might face in this role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
