Customer Service Representative

Join our team at Panda Waste and utilise your exceptional communication skills to deliver outstanding customer service. No prior experience is needed, as we welcome quick learners who are eager to develop their skills in a dynamic and supportive environment. As a vital part of our Customer Service team, you will act as a support to customers throughout their interactions with The Panda Group. Your exceptional communication skills will be essential in providing accurate information, resolving queries, and addressing customer concerns.

Principal Accountabilities

• Utilise your excellent communication skills to answer incoming calls and direct them to the appropriate personnel.
• Engage with customers, both commercial and residential, in a professional and courteous manner, ensuring their satisfaction.
• Demonstrate your knowledge and attention to detail by providing accurate and comprehensive information about our organisation and services.
• Address customer service queries and complaints, collaborating with other departments to ensure timely resolution.
• Process customer-related queries and requests efficiently and consistently.
• Thrive in a flexible, multi-skilled environment and contribute positively to the team.
• Utilise your communication skills to make outbound courtesy calls, following up on customer complaints.

Skills Required

• Quick learner with the ability to adapt and develop new skills in a fast-paced environment.
• Possess a professional and friendly telephone manner, engaging customers with empathy and courtesy.
• Strong knowledge retention ability to provide accurate and detailed information to customers.
• Attention to detail to ensure precise and thorough customer service.
• Customer-focused mindset, dedicated to meeting and exceeding customer expectations.
• Excellent organisational skills to manage tasks and prioritise effectively.
• Proficient computer skills to navigate customer service systems efficiently.
• Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
• Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers.
• Demonstrated ability to perform under pressure and remain calm and composed.
• Flexibility to adapt to different tasks and responsibilities within the working environment.

Schedule

Monday to Friday

Benefits

• Competitive salary
• Paid breaks
• Annual leave
• Full training provided
• Supportive and friendly team environment
• Career progression opportunities within Panda

About The Company

We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems; we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.