At a Glance
- Tasks: Manage customer accounts, collect payments, and resolve queries in a fast-paced environment.
- Company: Panda, a dynamic company focused on efficient cash flow and strong customer relationships.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Join a diverse team committed to community reflection and inclusion.
- Why this job: Make a direct impact on business performance while building strong customer connections.
- Qualifications: 2+ years in credit control or accounts receivable, strong communication and organisational skills.
About the Role
At Panda, cash keeps our operations moving. As a Credit Controller at Panda, you’ll play an important role in helping the business collect payments efficiently while maintaining strong, professional relationships with our customers. Working within our Transactional Services team, you’ll manage your own portfolio of accounts, support customers with payment queries, reconcile accounts, and help ensure invoices are paid within agreed terms. This is a fast‑paced role where communication, organisation and follow‑up really matter. You’ll work closely with internal teams and external customers to resolve queries, reduce aged debt, and support the wider finance team in keeping customer accounts accurate and well managed. This Credit Controller role would suit someone with previous credit control or accounts receivable experience who enjoys working with people, solving problems, and making a direct impact on business performance.
What You’ll Be Doing
- Managing a portfolio of customer accounts to ensure payments are received in line with agreed terms
- Contacting customers by phone and email to follow up on outstanding invoices
- Building strong relationships with customers to resolve issues quickly and professionally
- Investigating and resolving invoice or account queries in collaboration with internal teams
- Reconciling customer statements and maintaining accurate account records
- Updating credit control systems with all collection activity
- Processing card payments and issuing direct debit mandates where required
- Providing copy invoices and statements to customers when requested
- Escalating potential risks or payment concerns to the Credit Control Team Leader
- Supporting the wider finance team in reducing aged debt and minimising bad debt exposure
About You
We’re looking for someone who is confident, organised and comfortable managing a busy customer ledger.
You’ll Bring
- At least 2 years experience in a credit control or accounts receivable role
- Experience managing a high‑volume customer ledger
- Confidence communicating with customers by phone and email
- Strong organisational skills and attention to detail
- Experience handling reconciliations and resolving account queries
- A proactive approach and the confidence to manage difficult conversations when required
- The ability to work well as part of a team in a busy finance environment
Desirable
- ICM Level 3 qualification, or working towards this
- Experience working with customer procurement portals such as ProActis, Tradex or Dwellant
- Strong Microsoft Excel skills
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Credit Controller employer: Panda
Panda is an exceptional employer that values its employees by fostering a dynamic and inclusive work culture where collaboration and professional growth are at the forefront. As a Credit Controller, you will benefit from a supportive environment that encourages skill development and offers opportunities to make a tangible impact on the business while working closely with a diverse team. Located in a vibrant area, Panda provides a fast-paced yet rewarding atmosphere, ensuring that your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you’ve managed customer accounts and resolved queries in the past. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you have experience with specific tools or software, mention them during conversations. It’s all about demonstrating how you can hit the ground running in a fast-paced role like this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Panda.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control or accounts receivable. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller position at Panda. Share specific examples of how you've managed customer accounts and resolved queries.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers, make sure to highlight your ability to handle conversations confidently. We love seeing candidates who can build strong relationships while resolving issues!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Panda
✨Know Your Numbers
Before the interview, brush up on your credit control metrics and key performance indicators. Be ready to discuss how you've managed customer accounts in the past, including any specific figures or improvements you've achieved. This shows you understand the importance of cash flow and can make a direct impact.
✨Build Rapport with Examples
Since building strong relationships is key in this role, prepare examples of how you've successfully resolved customer issues in the past. Think about times when you turned a difficult conversation into a positive outcome. This will demonstrate your communication skills and ability to maintain professionalism under pressure.
✨Showcase Your Organisational Skills
Panda values organisation, so come prepared to discuss your methods for managing a busy customer ledger. Share specific tools or techniques you use to keep track of payments and follow-ups. This will highlight your proactive approach and attention to detail, which are crucial for success in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the challenges they face in credit control, or how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
