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For Companies At a Glance
- Tasks: Manage customer accounts, upsell services, and ensure exceptional customer satisfaction.
- Company: Leading independent provider of commercial waste services with a focus on growth.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Why this job: Join a team that values customer service and make a real impact in the community.
- Qualifications: Strong communication skills and a knack for sales and account management.
- Other info: Enjoy job swap days to understand different roles and foster teamwork.
The predicted salary is between 36000 - 60000 £ per year.
An Account Manager operating throughout the Wirral. The role is primarily to account manage our silver customers on a specific territory, upsell and grow the accounts and retain business in line with the company targets and objectives. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations, achieving this through dynamic growth and exceptional customer service.
Main Tasks and Activities:
- Directly responsible for effective customer contact to prevent cancellations of contracts.
- Build internal relationships with relevant managers and administration teams to address underlying customer concerns.
- Ensure relationships with customers reduce exposure to potential bad debts.
- Help design, implement and maintain comprehensive policies and procedures.
- Conduct follow-up calls to recent customers after cancellations.
- Introduce visit/call plans to all silver customers.
- Support Marketing to increase positive Google reviews, aiding in new case studies.
- Proactively contact new customers after their first 6 weeks to introduce additional services.
- Identify new business opportunities within existing customer portfolios, including upselling and cross-selling.
- Maintain relevant information systems including CRM.
- Report to line manager and/or Directors on account progress and potential opportunities.
- Assist with Credit Control and Finance teams to ensure payment terms are adhered to and reduce debtor days.
Other Duties Include But Are Not Limited To:
- Act as the key contact for lower value key accounts and liaise internally to provide excellent customer service.
- Handle inbound telephone customer retention enquiries.
- Set appointments resulting from inbound enquiries.
- Manage the P&L of individual customers to retain and increase revenue, ensuring profit margins meet targets.
- Resolve conflicts or issues.
- Review service offerings to meet customer requirements and facilitate necessary changes.
- Ensure all contracts and relevant paperwork are updated as required.
- Maintain excellent knowledge of company service offerings and the waste management industry.
- Participate in job swap days to build mutual relationships with BDMs.
Skills Required:
- Ability to sell, upsell and account manage.
- Approachable and personable personality traits, with tenacity to prevent cancellations.
- Self-confident and enthusiastic, able to communicate at all levels using various forms.
- Ability to learn and adapt to various software systems including CRM.
- Proactive planning and prioritisation of immediate and future work.
Account Manager in Bromborough employer: Panda
Contact Detail:
Panda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Bromborough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to account management. Think about how you would handle customer retention and upselling, as these are key parts of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Account Manager in Bromborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management, upselling, and customer service. We want to see how you can help us grow our silver customer accounts!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for our team. Don’t forget to mention your enthusiasm for providing exceptional customer service, just like we do at StudySmarter.
Showcase Relevant Skills: In your application, make sure to highlight skills that align with the job description, like communication, relationship building, and problem-solving. We love candidates who can demonstrate their ability to manage accounts effectively and keep customers happy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Panda
✨Know Your Customer
Before the interview, research the company’s customer base and their specific needs. Understanding the silver customers and how to upsell services will show that you’re proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've effectively managed customer relationships in the past. Be ready to discuss how you handle conflicts and ensure customer satisfaction.
✨Demonstrate Your Sales Acumen
Be prepared to talk about your experience with upselling and cross-selling. Bring specific examples of how you’ve successfully increased revenue from existing accounts, as this aligns perfectly with the role's objectives.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining relevant information systems, brush up on your knowledge of CRM software. If you have experience with specific systems, mention them during the interview to highlight your adaptability.
