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For Companies At a Glance
- Tasks: Manage customer accounts, upsell services, and ensure exceptional customer satisfaction.
- Company: Leading independent provider of commercial waste services with a dynamic culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Join a mission-driven company and make a real impact on customer relationships.
- Qualifications: Strong communication skills and a knack for sales and account management.
- Other info: Enjoy job swap days to build relationships and understand different roles.
An Account Manager operating throughout the Wirral. The role is primarily to account manage our silver customers on a specific territory, upsell and grow the accounts and retain business in line with the company targets and objectives. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations, achieving this through dynamic growth and exceptional customer service.
Main Tasks and Activities:
- Directly responsible for effective customer contact to prevent cancellations of contracts.
- Build internal relationships with relevant managers and administration teams to address underlying customer concerns.
- Ensure relationships with customers reduce exposure to potential bad debts.
- Help design, implement and maintain comprehensive policies and procedures.
- Contact recent customers post-call to provide follow-up support.
- Introduce visit/call plans to all silver customers.
- Support Marketing to increase positive Google reviews, aiding in new case studies.
- Proactively contact new customers after their first 6 weeks to introduce additional services.
- Identify new business opportunities within existing customer portfolios, including up-selling and cross-selling.
- Maintain relevant information systems including CRM.
- Report to line manager and/or Directors on account progress and potential opportunities.
- Assist with Credit Control and Finance teams to ensure payment terms are adhered to and reduce debtor days.
Other Duties Include but are not Limited to:
- Acting as the key contact for lower value key accounts and liaising internally to provide excellent customer service.
- Handle inbound telephone customer retention enquiries.
- Set appointments resulting from inbound enquiries.
- Manage the P&L of individual customers to retain and increase revenue while meeting profit margin targets.
- Resolve conflicts or issues.
- Review service offerings to meet customer requirements and expectations.
- Ensure all contracts and relevant paperwork are updated as required.
- Maintain excellent knowledge of company service offerings and the waste management industry.
- Participate in job swap days to build mutual relationships with BDMs.
Skills Required:
- Ability to sell, up-sell and account manage.
- Approachable and personable personality traits while being tenacious to prevent cancellations.
- Self-confident, enthusiastic, and able to communicate at all levels using various forms.
- Ability to learn and adapt to various software systems including CRM.
- Ability to proactively plan and prioritise immediate and future work.
Account Manager employer: Panda
Contact Detail:
Panda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your skills can help them achieve their goals, especially in account management and customer retention. Show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect choice for the Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our mission to provide exceptional customer service.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and customer service, and show us how you can help grow our silver customer accounts.
Showcase Your Skills: We want to see your ability to sell and up-sell! Include specific examples of how you've successfully managed accounts or increased revenue in previous roles. This will help us understand how you can contribute to our mission.
Be Personable: Since this role requires building strong relationships with customers, let your personality shine through in your application. Use a friendly tone and share any relevant experiences that demonstrate your approachable nature.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Panda
✨Know Your Customer
Before the interview, research the company’s customer base and their specific needs. Understanding the silver customers and how to upsell services will show that you’re proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've effectively managed customer relationships in the past. Be ready to discuss how you handle conflicts and ensure customer satisfaction.
✨Demonstrate Your Sales Acumen
Be prepared to talk about your experience with upselling and cross-selling. Bring specific examples of how you’ve successfully increased revenue from existing accounts, as this aligns perfectly with the role's objectives.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining relevant information systems, brush up on your knowledge of CRM software. If you have experience with specific systems, mention them during the interview to highlight your adaptability.
