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- Tasks: Handle customer queries and provide excellent service in a fast-paced environment.
- Company: Join Panda Recycling, an award-winning waste and recycling solutions provider.
- Benefits: Competitive pay, dynamic team, and opportunities for personal growth.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Confident phone manner and strong communication skills are essential.
- Other info: Every day brings new challenges and opportunities to learn.
The predicted salary is between 24000 - 36000 £ per year.
Panda Recycling is a customer-centric, forward-thinking waste and recycling solutions provider with depots across the Wirral, Manchester, Preston, Leeds and Birmingham. As an award-winning business, we continue to grow through innovation, service excellence and strong commercial partnerships. We are seeking a Customer Service Agent to join a dynamic team at our Cross Green site in Leeds.
The role will involve fielding a range of customer queries from across the country; previous experience in a similar, customer facing role would be preferred.
Responsibilities- Responsible for taking a high volume of inbound calls from both commercial and domestic customers, this could be up to 300 calls across the team per day.
- You will have a clear, concise, and professional telephone manner.
- Ability to engage and build strong rapport with customers.
- Ability to provide written and verbal quotations for potential orders.
- Processing online orders including those received by email.
- Accuracy is paramount and a detailed approach is essential.
- Occasionally be the initial point of contact for complaints/ dissatisfaction.
- Confidence to make outbound calls to customers with adjustments or rescheduled work.
- Work closely with Traffic Planners & Operations Team to ensure service delivery.
- Ability to work as a team, prioritising by way of work flow.
- Ability to work in a fast-paced, ever-changing environment.
- Every day is different in our team, the variety of work changes every day, so you need to be able to adapt to the environment and change to the work flow within the department.
- A confident and professional telephone manner.
- Excellent communication skills, both verbal and written.
- Enthusiastic and hardworking.
- The ability to work on one’s own initiative.
- Ability to work under tight deadlines.
- Own transport is preferred due to the location.
Customer Service Agent in Leeds employer: Panda Recycling UK
Contact Detail:
Panda Recycling UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Leeds
✨Tip Number 1
Get to know the company! Research Panda Recycling and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Be ready to adapt! The job involves a variety of tasks and a fast-paced environment. Think about examples from your past experiences where you successfully handled change or unexpected situations, and be prepared to share those during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Agent in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about engaging with customers, make sure your written application reflects your excellent communication skills. Use clear and concise language, just like you would when speaking to a customer on the phone.
Tailor Your Application: Don’t just send in a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in customer service. We want to see how you can bring your unique skills to our team.
Be Professional Yet Approachable: Your application should strike a balance between professionalism and approachability. We’re looking for someone who can build rapport with customers, so let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Panda Recycling UK
✨Know the Company Inside Out
Before your interview, take some time to research Panda Recycling. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Telephone Skills
Since the role involves a high volume of inbound calls, practice your telephone manner. You can do this by role-playing with a friend or family member. Focus on being clear, concise, and professional, as these are key traits they’re looking for.
✨Prepare for Common Customer Scenarios
Think about potential customer queries or complaints you might encounter in this role. Prepare responses that demonstrate your ability to engage with customers and resolve issues effectively. This will showcase your problem-solving skills during the interview.
✨Show Your Adaptability
The job requires working in a fast-paced environment with changing workflows. Be ready to discuss examples from your past experiences where you successfully adapted to change or handled unexpected situations. This will highlight your flexibility and readiness for the role.
