Credit Controller

At Panda, cash keeps our operations moving. As a Credit Controller, you will play an important role in ensuring the business collects cash efficiently while maintaining strong relationships with our customers. Working within our Transactional Services team, you will manage your own portfolio of accounts, supporting customers to pay on time while delivering a high standard of service. This is a fast-paced role where strong communication, organisation and relationship-building skills are key. You will work closely with internal teams and external customers to resolve queries, reconcile accounts and ensure invoices are paid within agreed terms. If you enjoy problem solving, working with people and making a real impact on business performance, this role offers the opportunity to be part of a collaborative and supportive finance team.

What You’ll Be Doing

• Managing a portfolio of customer accounts to ensure payments are received in line with agreed terms
• Contacting customers by phone and email to follow up outstanding invoices
• Building strong relationships with customers to resolve issues quickly and professionally
• Investigating and resolving invoice or account queries in collaboration with internal teams
• Reconciling customer statements and maintaining accurate account records
• Updating our credit control systems with all collection activity
• Processing card payments and issuing direct debit mandates where required
• Providing copy invoices and statements to customers when requested
• Escalating potential risks or payment concerns to the Credit Control Team Leader
• Supporting the wider finance team in reducing aged debt and minimising bad debt exposure

What We’re Looking For

• At least 2 years’ experience in a credit control or accounts receivable role
• Experience managing a high-volume customer ledger
• Confident communicating with customers by phone and email
• Strong organisational skills and attention to detail
• Comfortable handling reconciliations and resolving account queries
• A proactive approach with the confidence to manage difficult conversations when required
• Experience using systems such as Sage, AMCS, Credit Hound or Sage CRM would be beneficial, but not essential.
• ICM Level 3 qualification (or working towards)
• Experience working with customer procurement portals such as ProActis, Tradex or Dwellant

Why Join Panda?

Panda is one of the leading waste and recycling operators across the UK and Ireland, supporting businesses and communities to manage waste responsibly while driving sustainability and circular economy solutions. By joining Panda, you’ll become part of a business that plays a vital role in keeping the country moving while protecting the environment. We offer a collaborative working environment, opportunities to develop your career, and the chance to contribute to a business that makes a real impact every day.

About Us

We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.