Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support national customers with service enquiries, bookings, and account management.
- Company: Join a dynamic team at a leading waste management company.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Full training provided; great opportunity for career growth.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in customer service or administration; strong communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As a Nationals Operations Coordinator, you will play a key role in supporting national customers with service enquiries, bookings, new orders, supplier coordination and day‑to‑day account support. This busy, fast‑paced role requires accuracy, organisation and communication. You will manage multiple tasks across shared mailboxes, CRM systems, customer portals and phone enquiries to ensure customers receive professional, timely and reliable service. You will be responsible for ensuring enquiries are logged, investigated and resolved correctly, while keeping internal stakeholders, customers and suppliers updated.
Responsibilities
- Proactively manage enquiries from a fast‑paced shared mailbox, CRM system and customer portals
- Handle incoming calls professionally and efficiently
- Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s “right first time” approach
- Resolve service‑related enquiries through to conclusion, ensuring a positive customer journey
- De‑escalate customer complaints and work to resolve issues in a way that supports customer retention
- Ensure all IT systems are used correctly and all customer and service data is accurately recorded
- Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
- Liaise with third‑party suppliers and obtain quotations where required
- Maintain accurate records of supplier quotes, bookings, updates and customer communications
- Investigate customer and subcontractor invoice queries
- Complete and prepare Waste Transfer Notes where required
- Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
- Support the wider team with any other reasonable tasks as required
Qualifications
- Previous experience working in a busy office, customer service or administrative environment
- Excellent verbal and written communication skills
- Strong customer service skills and a professional approach
- Ability to multitask and prioritise effectively
- Good attention to detail and accuracy when updating systems
- Confidence using Outlook
- Working knowledge of Microsoft Word and Excel
- A practical, solution‑focused approach to problem solving
- Ability to stay calm and professional when handling complaints or urgent queries
- A team‑focused attitude and willingness to support colleagues when needed
Previous experience in the waste industry would be beneficial, but it is not essential as full in‑house training will be provided.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
National Operations Coordinator employer: Panda Ireland
Contact Detail:
Panda Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing enquiries and keeping everyone updated, make sure you can articulate your thoughts clearly and confidently during interviews or networking events.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples of how you've juggled multiple tasks in previous roles. This will demonstrate your organisational skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace National Operations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Nationals Operations Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about communication, don’t shy away from showcasing your verbal and written skills. Use clear, concise language in your application and give examples of how you've effectively managed customer enquiries in the past. We love a good communicator!
Demonstrate Your Organisational Skills: This position requires juggling multiple tasks, so let us know how you stay organised. Mention any tools or methods you use to manage your workload efficiently. We appreciate candidates who can keep things running smoothly under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Panda Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a National Operations Coordinator. Familiarise yourself with managing enquiries, handling customer complaints, and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved customer issues or coordinated with suppliers, and be ready to share these stories during the interview.
✨Demonstrate Your Organisational Skills
The job is all about multitasking and staying organised. Bring up specific strategies or tools you use to manage multiple tasks efficiently. Whether it’s using shared mailboxes or keeping track of customer enquiries, showing that you can handle a busy environment will impress the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult situations, like de-escalating a customer complaint. Think through some scenarios beforehand and outline your approach to resolving issues while maintaining a positive customer experience. This will highlight your practical, solution-focused mindset.