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- Tasks: Support the operational team with admin duties and ensure top-notch customer service.
- Company: Join Panda, a leading independent provider of commercial waste services.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Why this job: Be part of a mission-driven company focused on sustainability and exceptional service.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft applications.
- Other info: Dynamic workplace with a commitment to innovation and community wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
To support the Operational team in all aspects of their administrative and operational duties whilst ensuring the accurate recording of data on AMCS and liaising between customers and drivers to ensure a high level of customer services is maintained.
Main Purpose of the Job:
- To liaise with operational personnel and ensure all systems are updated.
- To effectively manage the administration activities of the department.
- To develop positive relationships with customers.
- To minimise the number of invoice queries and investigate any credit requests made by customers.
- To ensure all data input is accurate and completed in a timely manner.
- To ensure all end of the week checks are completed prior to the monthly invoice run.
Main Tasks and Activities:
- To resolve all customer missed collection queries in a timely manner.
- To resolve all customer invoice queries in a timely manner.
- To ensure that all IT systems are effectively utilised and all data input is accurately recorded.
- To record all gains and losses on the depot progress spreadsheet.
- To ensure your e‑mails are managed, dealt with and filed away in a timely manner.
- Ensure Helpdesks are clear or in progress at the end of each day.
- To update reception with any relevant service issues (e.g., vehicle breakdowns).
- To keep key accounts updated with service issues for their specific customers.
- To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day.
- To ensure all routes are in order and report non‑compliance by drivers to the Service Administrator.
- To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date.
- Any reasonable task as may be required from time to time.
Skills and Experience:
- Good administration skills.
- Competent in the use of Microsoft Applications.
- Excellent customer service.
- Good level of written and oral communication.
Personal Profile:
- Tenacious and resilient.
- Diligent.
- Team player.
- Leader.
- Able to work on own initiative.
Panda aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.
Service Administrator in Leeds employer: Panda Ireland
Contact Detail:
Panda Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Service Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your administration skills and any relevant experience that shows you can manage data accurately and provide excellent customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at Panda. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves liaising with customers and drivers, it's crucial to demonstrate your written communication skills. Use clear and professional language in your application to reflect this.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Panda Ireland
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Administrator inside out. Familiarise yourself with the key responsibilities like managing administration activities and liaising with customers and drivers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since exceptional customer service is a cornerstone of the company, be prepared to share examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to resolve queries and maintain positive relationships, as this will resonate well with the interviewers.
✨Be Data Savvy
The role involves accurate data recording and management, so brush up on your skills with Microsoft Applications. Be ready to discuss how you've used similar tools in previous roles to manage data effectively. This will demonstrate your capability to handle the administrative side of the job.
✨Emphasise Teamwork and Initiative
The company values team players who can also work independently. Prepare to talk about times when you've collaborated with others to achieve a goal, as well as instances where you've taken the initiative to solve problems. This balance will show that you fit well with their culture.