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- Tasks: Handle customer calls, provide quotes, and process orders in a fast-paced environment.
- Company: Leading waste and recycling solutions provider based in Leeds.
- Benefits: Join a dynamic team with opportunities for growth and development.
- Why this job: Be part of a team dedicated to service excellence and customer satisfaction.
- Qualifications: Excellent communication skills and a professional telephone manner required.
- Other info: Fast-paced role with the chance to make a real difference.
The predicted salary is between 30000 - 42000 £ per year.
A waste and recycling solutions provider is seeking a Customer Service Agent for their Leeds site. The role involves managing a high volume of customer calls, providing quotations, and processing orders. Candidates should possess excellent communication skills, a professional telephone manner, and the ability to work under tight deadlines. This position offers an opportunity to be part of a dynamic team committed to service excellence and customer satisfaction.
Dynamic Inbound Customer Service Agent – Quotes & Orders in Leeds employer: Panda Ireland
Contact Detail:
Panda Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamic Inbound Customer Service Agent – Quotes & Orders in Leeds
✨Tip Number 1
Practice your communication skills! Since the role involves managing a high volume of customer calls, we recommend doing mock calls with friends or family. This will help you sound professional and confident when it’s your turn to shine.
✨Tip Number 2
Familiarise yourself with the waste and recycling industry. Knowing the ins and outs of the sector can give you an edge during interviews. We suggest reading up on current trends and challenges in the industry to impress your potential employers.
✨Tip Number 3
Showcase your ability to work under pressure! Think of examples from your past experiences where you successfully handled tight deadlines. We love hearing about how you’ve thrived in challenging situations, so be ready to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are committed to service excellence and customer satisfaction, just like you!
We think you need these skills to ace Dynamic Inbound Customer Service Agent – Quotes & Orders in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing customer calls, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Agent role. Mention your experience with quotes and orders to show us you’re the right fit.
Highlight Your Professionalism: We’re looking for someone with a professional telephone manner, so make sure your application reflects that. Use a polite tone and formal language where appropriate, and avoid any slang or overly casual phrases.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Panda Ireland
✨Know the Company Inside Out
Before your interview, take some time to research the waste and recycling solutions provider. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in being part of their dynamic team.
✨Practice Your Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly and professionally. You could even role-play common customer service scenarios with a friend to get comfortable with handling calls and providing quotations under pressure.
✨Prepare for High-Volume Scenarios
Given that you'll be managing a high volume of customer calls, think about how you would handle multiple inquiries efficiently. Prepare examples from your past experiences where you successfully managed tight deadlines or high-pressure situations to demonstrate your ability to thrive in this environment.
✨Showcase Your Customer-Centric Approach
During the interview, highlight your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond for customers in previous roles. This will resonate well with the company's focus on service excellence and will set you apart as a candidate who truly cares.
