At a Glance
- Tasks: Handle customer calls, provide support, and process orders in a fast-paced environment.
- Company: Panda, a leader in waste and recycling solutions across the UK.
- Benefits: Join a supportive team with opportunities for career growth and development.
- Other info: Dynamic role with no two days the same, perfect for building your career.
- Why this job: Make a real impact by helping customers and improving their experience.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 22000 - 26000 £ per year.
Company Overview
At Panda, we keep essential services moving by supporting customers with reliable waste and recycling solutions across the UK.
About The Role
Customer Service Agent
Location: Cross Green, Leeds
What You’ll Be Doing:
- Handle a high volume of inbound calls from commercial and domestic customers
- Respond to customer queries in a professional, helpful and timely manner
- Build rapport with customers and provide clear information about services
- Provide written and verbal quotations for potential orders
- Process online orders, including those received by email
- Accurately update systems and customer records
- Act as an initial point of contact for complaints or customer dissatisfaction
- Make outbound calls to customers regarding service adjustments, updates or rescheduled work
- Work closely with Traffic Planners and Operations teams to support service delivery
- Prioritise tasks effectively in line with department workflow
- Support the wider customer service team during busy periods
- Maintain a calm, professional approach in a busy customer service environment
About You:
- Previous experience in a customer‑facing or customer service role, ideally in a contact centre, service desk or busy office environment
- A confident, clear and professional telephone manner
- Strong verbal and written communication skills
- Good attention to detail and accuracy when processing information
- The ability to build positive relationships with customers
- Confidence handling difficult conversations or customer complaints
- The ability to work under pressure and meet deadlines
- A proactive, enthusiastic and hardworking approach
- The ability to work well as part of a team and on your own initiative
- Good organisational skills and the ability to prioritise workload
- Own transport is preferred due to the site location
Why Join Panda?
This is a great opportunity for someone looking to build their career as a Customer Service Agent within a growing business where no two days are the same. You will be joining a supportive team where your communication skills, accuracy and customer focus will make a real difference to the service our customers.
EEO Statement
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Customer Service Agent — Dynamic, High-Impact Support in Leeds employer: Panda Ireland
Panda is an exceptional employer that values its employees by fostering a supportive and dynamic work environment in Cross Green, Leeds. As a Customer Service Agent, you will have the opportunity to develop your career within a growing business, where your contributions directly impact customer satisfaction. With a focus on teamwork, professional development, and a commitment to diversity, Panda ensures that every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent — Dynamic, High-Impact Support in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Panda and their services. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more comfortable handling difficult conversations and improve your communication skills.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences where you've built rapport with customers or handled complaints effectively. These stories will make you stand out during the interview.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're proactive and keen to be part of Panda's mission.
We think you need these skills to ace Customer Service Agent — Dynamic, High-Impact Support in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any previous experience in customer service roles. We want to see how you've handled customer queries and built rapport in the past, so share those stories!
Keep It Professional Yet Friendly:Your written communication should reflect a professional tone, but don’t forget to let your personality shine through! We love candidates who can balance professionalism with a friendly approach, just like we do with our customers.
Be Detail-Oriented:Accuracy is key in this role, so pay attention to the details in your application. Double-check for any typos or errors, and ensure that all your information is clear and concise. We appreciate candidates who take the time to get it right!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Panda!
How to prepare for a job interview at Panda Ireland
✨Know the Company Inside Out
Before your interview, take some time to research Panda and their services. Understand their mission and values, especially how they support customers with waste and recycling solutions. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires a strong telephone manner and clear communication, practice answering common customer service scenarios. You could even role-play with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your ability to handle difficult conversations during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples from your past experience where you've successfully resolved customer complaints or issues. Highlight your approach to building rapport and maintaining professionalism, even under pressure. This will illustrate your capability to thrive in a busy customer service environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle peak periods, or what success looks like for a Customer Service Agent at Panda. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
