At a Glance
- Tasks: Build strong customer relationships and resolve concerns to keep customers happy.
- Company: Join a growing company focused on exceptional customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make a real difference by enhancing customer experiences and loyalty.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
About the Role
Location: Bromborough
Reporting To: Customer Relations Manager
We’re on an exciting growth journey where the service we provide is at the heart of what drives our success. In this role you’ll join the Customer Relations team where you’ll play a key part in keeping our customers satisfied. You’ll work closely with customers to understand their needs, resolve concerns and implement strategies to deepen relationships and engagement. If a customer is thinking of leaving us, you’ll work your magic to remind customers of the best parts of working with us to reduce churn and keep customers with us for the long term. You’ll also be proactive and suggest changes to customers' accounts to ensure we’re offering the right services for their needs on an ongoing basis.
Key Responsibilities
- To build strong customer relationships to deepen engagement and reduce cancellations
- To provide excellent customer service and ensure all queries are managed in an efficient and professional way
- Engage with at-risk customers via phone or email to understand their concerns and offer tailored solutions
- To implement retention strategies and put in place tailored offers to retain customers with us for the long term
- Collaborate with Customer Service, Service Delivery, Telesales and other Teams within the business to enhance the overall Customer Journey
- Maintain accurate records of customer interactions and information using our CRM system
- To share the voice of the customer internally, or through data, to identify common trends and provide insights to improve retention efforts
- Help increase cross-selling opportunities to engage the customer base i.e. Simpler Recycling legislation, Heavy Bins, Confidential waste, Additional sites as well as tender opportunities
- Initiate follow-up contact 6 weeks after agreement signing to check in on the Customer Experience
- Maintain up to date customer contracts and documentation as needed
- Maintain an excellent knowledge of company service offering and the waste management industry, whilst also being curious and responsive to changes within the sectors/markets of our customers.
Required Skills And Experiences
- Experience in a customer service or retention focused role
- Excellent communication and interpersonal skills
- Ability to handle objections, negotiate and build rapport quickly
- Strong problem-solving skills and a customer-first mindset
- Highly organised with good time management skills
- Ability to deal with people at all levels
About You
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Customer Relations & Loyalty Advisor employer: Panda Ireland
Panda is an exceptional employer located in Bromborough, dedicated to fostering a vibrant work culture that prioritises customer satisfaction and employee growth. With a strong focus on professional development, employees are encouraged to enhance their skills while enjoying a supportive environment that values collaboration and innovation. Join us to be part of a team that not only strives for excellence in customer relations but also champions diversity and inclusivity in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations & Loyalty Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Relations & Loyalty Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations & Loyalty Advisor role. Highlight your experience in customer service and retention, and show us how you can build strong relationships with customers.
Show Off Your Communication Skills:Since communication is key in this role, let your personality shine through in your written application. Use clear and engaging language to demonstrate your ability to connect with customers and resolve their concerns.
Highlight Problem-Solving Abilities:We love a good problem-solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the skills to handle objections and negotiate effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Panda Ireland
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their services, values, and recent developments in the waste management industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Since the role focuses on customer relations, think of specific examples from your past experiences where you've successfully resolved customer issues or improved relationships. Be ready to discuss these scenarios and the strategies you used to keep customers engaged.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, practice clear and concise responses. Use active listening techniques to engage with the interviewer, and don’t hesitate to ask clarifying questions if needed. This demonstrates your interpersonal skills and customer-first mindset.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you handle objections and negotiate with customers. Think of a time when you faced a challenging situation and how you turned it around. Highlight your problem-solving skills and your ability to think on your feet, as these are crucial for retaining customers.
