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- Tasks: Manage customer accounts and ensure timely payments while building strong relationships.
- Company: Join Panda, a leading waste management company making a positive environmental impact.
- Benefits: Collaborative work environment, career development opportunities, and a chance to make a real difference.
- Why this job: Be part of a supportive finance team and enhance your problem-solving skills.
- Qualifications: 2 years in credit control, strong communication, and organisational skills required.
- Other info: Work with a passionate team dedicated to sustainability and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bromborough, Wirral
Hours: Monday – Friday | 08:30 – 17:00
At Panda, cash keeps our operations moving. As a Credit Controller, you will play an important role in ensuring the business collects cash efficiently while maintaining strong relationships with our customers. Working within our Transactional Services team, you will manage your own portfolio of accounts, supporting customers to pay on time while delivering a high standard of service. This is a fast-paced role where strong communication, organisation and relationship-building skills are key. You will work closely with internal teams and external customers to resolve queries, reconcile accounts and ensure invoices are paid within agreed terms. If you enjoy problem solving, working with people and making a real impact on business performance, this role offers the opportunity to be part of a collaborative and supportive finance team.
What You’ll Be Doing
- Managing a portfolio of customer accounts to ensure payments are received in line with agreed terms
- Contacting customers by phone and email to follow up outstanding invoices
- Building strong relationships with customers to resolve issues quickly and professionally
- Investigating and resolving invoice or account queries in collaboration with internal teams
- Reconciling customer statements and maintaining accurate account records
- Updating our credit control systems with all collection activity
- Processing card payments and issuing direct debit mandates where required
- Providing copy invoices and statements to customers when requested
- Escalating potential risks or payment concerns to the Credit Control Team Leader
- Supporting the wider finance team in reducing aged debt and minimising bad debt exposure
What We’re Looking For
- At least 2 years’ experience in a credit control or accounts receivable role
- Experience managing a high-volume customer ledger
- Confident communicating with customers by phone and email
- Strong organisational skills and attention to detail
- Comfortable handling reconciliations and resolving account queries
- A proactive approach with the confidence to manage difficult conversations when required
- Experience using systems such as Sage, AMCS, Credit Hound or Sage CRM would be beneficial, but not essential.
Desirable
- ICM Level 3 qualification (or working towards)
- Experience working with customer procurement portals such as ProActis, Tradex or Dwellant
- Strong Microsoft Excel skills
Why Join Panda?
Panda is one of the leading waste and recycling operators across the UK and Ireland, supporting businesses and communities to manage waste responsibly while driving sustainability and circular economy solutions. By joining Panda, you’ll become part of a business that plays a vital role in keeping the country moving while protecting the environment. We offer a collaborative working environment, opportunities to develop your career, and the chance to contribute to a business that makes a real impact every day.
About Us
We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Credit Controller employer: Panda Ireland
Contact Detail:
Panda Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your experience in managing customer accounts and resolving queries efficiently.
✨Tip Number 3
Show off your skills! If you’ve got experience with systems like Sage or Excel, make sure to mention it during interviews. Bring examples of how you've used these tools to improve processes or resolve issues in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Panda and being part of our mission to make a positive impact.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control or accounts receivable. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team at Panda. Keep it friendly and professional.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure to demonstrate your strong communication skills in your application. We love seeing examples of how you've built relationships in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Panda Ireland
✨Know Your Numbers
As a Credit Controller, you'll be dealing with accounts and payments, so brush up on your financial knowledge. Familiarise yourself with key metrics related to credit control, such as DSO (Days Sales Outstanding) and how they impact cash flow. This will show that you understand the importance of your role in the business.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've successfully resolved customer queries in the past. Think about times when you had to manage difficult conversations and how you maintained professionalism while building relationships. This will demonstrate your ability to handle the fast-paced environment at Panda.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage your workload and keep track of multiple accounts. Bring along examples of how you've reconciled accounts or maintained accurate records in previous roles. This will reassure the interviewers that you can handle the demands of managing a high-volume customer ledger.
✨Research Panda and Its Values
Before the interview, take some time to learn about Panda's mission and values. Understand their commitment to sustainability and community impact. Being able to align your personal values with those of the company will not only impress the interviewers but also show that you're genuinely interested in being part of their team.