Contracts Administrator

We are looking for a Contracts Administrator to join our team in Bromborough. As Contracts Administrator, you’ll support our field sales team with the day-to-day coordination and processing of customer contracts. You’ll ensure new sales, leads, customer information and contract changes are recorded accurately while helping enquiries and contracts move smoothly through each stage. This busy role would suit someone who is organised, detail-focused and confident using different systems. You’ll work closely with our sales, customer service and operational teams, providing reliable administrative support and excellent service to colleagues and customers.

What You’ll Be Doing

• Processing new sales accurately on AMCS and Gains
• Entering customer details and new sales leads into the CRM system
• Distributing inbound web and telephone leads to the appropriate teams
• Ensuring all leads, customer information and contract updates are recorded accurately
• Maintaining regular communication with the field sales team, providing updates and progress checks
• Supporting Customer Services with retention contracts through the CRM system
• Assisting the sales team with quotations, documentation and pending contracts
• Helping customers provide notice to their existing suppliers where required
• Liaising with service teams and suppliers regarding deliveries and service requirements
• Carrying out credit checks and confirming that supporting information is accurate and complete
• Managing the electronic filing of contracts and related documentation
• Completing contract roll-out and cancellation processes accurately
• Following departmental procedures and completing work within agreed service levels
• Supporting pre-invoice checks, credit note processing and other ad hoc administrative tasks

About You

You’ll be positive, organised and comfortable working in a busy administrative environment. You’ll take pride in getting the detail right, manage your own workload effectively and work well with colleagues across different teams.

You’ll Have

• Strong administration skills and excellent attention to detail
• Good organisation and time-management skills
• Working knowledge of Microsoft Office applications
• Experience communicating with customers by telephone
• Good written and verbal communication skills
• A confident and professional approach
• The ability to work independently and use your initiative
• Experience in sales support or customer service
• Knowledge of the waste or hazardous-waste industry would be beneficial but is not essential

Why Join Panda?

At Panda, we’re committed to leading the way in responsible waste management and sustainability. Every role in our business contributes to delivering a reliable service to our customers and supporting a more sustainable future. This is a great opportunity to join a busy and supportive team where accuracy, communication and teamwork matter. As Contracts Administrator, you’ll gain exposure to different areas of the business while helping ensure our customer contracts and systems are managed properly.