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- Tasks: Be the first point of contact for supporter enquiries and process donations.
- Company: Join a friendly charity with a positive culture and values.
- Benefits: £28,646 salary, flexible working, and great employee perks.
- Other info: Hybrid working with a minimum of 2-3 days in the office.
- Why this job: Make a real difference by supporting and connecting with our valued supporters.
- Qualifications: Experience in customer service and excellent communication skills.
The predicted salary is between 28646 - 28646 £ per year.
We’re looking for a Supporter Care Assistant to join our friendly and dedicated Supporter Care team. This is a brilliant opportunity for someone who loves helping people and takes pride in delivering warm, professional support – a fantastic way to make a real difference.
In this role you will:
- Be the first point of contact for supporter enquiries, delivering timely responses by phone and email.
- Process donations accurately and promptly – ensuring supporters feel valued and appreciated – while maintaining up‑to‑date supporter records.
- Support excellent supporter journeys that strengthen relationships and help develop the connection between our supporters and the work of the charity.
About You You'll bring:
- Experience in customer‑facing or supporter‑focused roles, with the confidence to handle enquiries warmly and professionally.
- Excellent written and verbal communication skills, able to adapt your tone to suit different supporters and situations.
- An organised and collaborative approach, comfortable managing multiple tasks while working effectively with colleagues across teams.
- A positive, solutions‑focused team player, committed to delivering great supporter experiences and maintaining accurate, high‑quality data.
Benefits: £28,646 per annum inclusive of London weighting plus benefits. Positive culture and values, annual leave, agile and flexible working, employee assistance programme, competitive salaries, pension, season ticket loan, Cycle2Work scheme, and more.
Working Hours: 35 hours per week.
Hybrid-working: Our London office is a place to connect, collaborate and celebrate with colleagues. We recognise that flexibility around where you work is just as important. This is an office‑based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role. Minimum 2‑3 days in the office.
How to Apply: Complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. You will need the right to work in the UK as we are not able to provide sponsorship for this role.
Supporter Care Assistant (12 months fixed-term contract) London - hybrid Fundraising employer: Pancreaticcancer
Contact Detail:
Pancreaticcancer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Assistant (12 months fixed-term contract) London - hybrid Fundraising
✨Tip Number 1
Get to know the charity's mission and values inside out. When you understand what drives them, you can tailor your conversations to show how you can contribute to their goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for supporters, being warm and professional is key. Try role-playing with a friend or family member to get comfortable handling different types of enquiries.
✨Tip Number 3
Show off your organisational skills during interviews. Be ready to share examples of how you've managed multiple tasks in previous roles. This will demonstrate that you're the collaborative team player they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining our team.
We think you need these skills to ace Supporter Care Assistant (12 months fixed-term contract) London - hybrid Fundraising
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for helping people shine through. We want to see why you’re excited about the Supporter Care Assistant role and how you can make a difference in our team.
Tailor Your Responses: Make sure to adapt your answers to match the job description. Highlight your customer-facing experience and communication skills, showing us how you can handle enquiries with warmth and professionalism.
Be Organised: Since this role involves managing multiple tasks, demonstrate your organisational skills in your application. Share examples of how you've successfully juggled responsibilities in previous roles to show us you can keep everything on track.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pancreaticcancer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supporter Care Assistant role. Familiarise yourself with the key responsibilities, like processing donations and handling supporter enquiries. This will help you demonstrate your enthusiasm and show that you're ready to make a real difference.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've successfully handled customer queries in the past. Think about times when you adapted your tone to suit different situations – this will highlight your ability to connect with supporters effectively.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised. You might want to share specific tools or methods you use to keep track of your work. This will reassure the interviewers that you can handle the demands of the role while maintaining high-quality data.
✨Emphasise Teamwork and Positivity
As a Supporter Care Assistant, being a team player is crucial. Prepare to talk about your experiences working collaboratively with others and how you contribute to a positive work environment. Highlighting your solutions-focused attitude will show that you're committed to delivering great supporter experiences.