At a Glance
- Tasks: Deliver exceptional supporter care and manage donations with precision.
- Company: Join a values-driven charity making a real impact.
- Benefits: Competitive salary, flexible working, and great employee perks.
- Other info: Hybrid working model with a collaborative team environment.
- Why this job: Be the voice of our supporters and enhance their experience.
- Qualifications: Experience in supporter care and strong communication skills.
The predicted salary is between 33181 - 33181 £ per year.
We are looking for a Supporter Care Officer to join our team. In this vital role, you’ll ensure every supporter feels valued and appreciated, delivering an outstanding service that strengthens their connection to our cause. Reporting to the Senior Supporter Care Manager, you’ll play a key part in enhancing the supporter experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our life‑saving work.
Make a real impact by delivering exceptional supporter care. You’ll be the first point of contact for our supporters, ensuring every interaction is professional and aligned with our mission.
Play a key role in donation and data management. From processing gifts to maintaining accurate records and financial reconciliation, your attention to detail will directly support our fundraising success.
Be part of a collaborative, solutions‑focused team. You’ll help fine‑tune processes, handle complex queries, and drive onward improvement by meeting team performance goals and championing innovation.
About You
- Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling sensitive or complex supporter interactions.
- Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and Data Protection legislation.
- Excellent communication and interpersonal skills, with a proactive, solutions‑focused approach and the ability to manage multiple tasks while working collaboratively across teams.
- Team‑oriented and values‑driven, with a passion for delivering great supporter experiences, a positive attitude, and a commitment to continuous improvement.
If this sounds like you – we’d love to hear from you!
Hybrid‑working
Our London office is a place to connect, collaborate and celebrate with colleagues. We recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2 days in the office. This is an office‑based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
Salary
£33,181 per year inclusive of London weighting
Hours
35 hours
Benefits
- Positive culture and values
- Annual leave
- Agile and flexible working
- Employee Assistance Programme
- Competitive salaries
- Pension
- Season ticket loan
- Cycle2Work scheme
- And more…
Supporter Care Officer in London employer: Pancreaticcancer
Join our dynamic team as a Supporter Care Officer in London, where you will play a crucial role in enhancing supporter experiences and contributing to life-saving work. We pride ourselves on a positive culture that values collaboration and innovation, offering flexible hybrid working arrangements, competitive salaries, and numerous benefits including an Employee Assistance Programme and a Cycle2Work scheme. With a strong commitment to employee growth and a supportive environment, this is an excellent opportunity for those passionate about making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Officer in London
✨Tip Number 1
Get to know the organisation inside out! Research their mission, values, and recent projects. This way, when you chat with them, you can show how your passion aligns with their cause.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for supporters, being able to convey information clearly and empathetically is key. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Showcase your attention to detail! Prepare examples from your past experiences where you've successfully managed data or handled sensitive interactions. This will demonstrate your capability in donation and data management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a real impact.
We think you need these skills to ace Supporter Care Officer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporter care shine through. We want to see how much you value the connections with supporters and how you can enhance their experience with us.
Be Detail-Oriented:Since this role involves handling donations and data, make sure to highlight your attention to detail in your application. Mention any relevant experience with CRM systems and data management to show us you’re the right fit.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Pancreaticcancer
✨Know Your Supporter Care Basics
Before the interview, brush up on your knowledge of supporter care principles. Understand what makes a great supporter experience and be ready to share examples from your past roles that demonstrate your ability to handle sensitive interactions with care and professionalism.
✨Familiarise Yourself with CRM Systems
Since the role requires strong knowledge of CRM systems like Raiser’s Edge, make sure you’re comfortable discussing your experience with these tools. Be prepared to talk about how you've used them to manage data accuracy and support fundraising efforts in previous positions.
✨Showcase Your Communication Skills
As a Supporter Care Officer, excellent communication is key. Practice articulating your thoughts clearly and confidently. Think of specific instances where your communication skills made a difference in resolving complex queries or enhancing supporter relationships.
✨Emphasise Team Collaboration
This role is all about being part of a collaborative team. Be ready to discuss how you’ve worked with others to improve processes or achieve team goals. Highlight your proactive approach and any innovative solutions you’ve contributed to in past roles.
