Individual Giving and Legacy Assistant in London

We are seeking an Individual Giving and Legacy Assistant to join our growing Individual Giving and Legacy team. In this role, you will support the team to deliver multi‐channel campaigns that recruit supporters and provide amazing stewardship, ensuring our supporters have a great experience.

In this role, you will be responsible for:

• Dealing with supporter enquiries in an empathetic and efficient manner.
• Assisting the team to deliver campaigns across email, print, and social media.
• Following processes to ensure our supporter journeys are delivered effectively.

Being part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you will have the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well‐being and your work‐life balance, and you will feel that your contribution is valued and matters.

About us: We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease. Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more. We bring more breakthroughs through research, more change through campaigning and more support through our expert nurses. We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten. Because people with pancreatic cancer need more than hope.

Our values: Courage, Compassion, Community.

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. At Pancreatic Cancer UK (PCUK), our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion and belonging through our policies and practices. We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding: PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

Hybrid‐working: Our London office is a place to connect, collaborate and celebrate with colleagues. We recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2‐3 days in the office. This is an office‐based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the organisation.

Qualifications: You will have experience providing administrative support to an individual or team. You will be able to plan and schedule multiple priorities and meet deadlines. You will have good communication skills and interpersonal skills.