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- Tasks: Lead innovative communication initiatives to enhance audience engagement and loyalty.
- Company: Join Pancreatic Cancer UK, a dynamic charity making a real impact.
- Benefits: Flexible hybrid working, supportive community, and opportunities for personal development.
- Why this job: Make a difference in the lives of those affected by pancreatic cancer.
- Qualifications: Experience in audience-focused communication and a passion for impactful work.
- Other info: Inclusive culture that values diversity and encourages personal growth.
The predicted salary is between 28800 - 48000 £ per year.
We’re seeking an Audience Experience Manager to join our award-winning Engagement, Marketing and Communications team! We have a range of sophisticated insight tools and are now at an exciting stage of using them to build out and embed our Audience Experience strategy. This role will become a core member of the Audience Lab delivering it. By better meeting our audience needs with each interaction, we aim to deepen engagement and loyalty and drive-up income, so we can better deliver our new, ambitious 5-year strategy to transform survival for pancreatic cancer.
You will:
- Lead on developing, experimenting on and rolling out new communication initiatives to achieve a range of audience-focussed KPIs.
- Lead on developing tools, training and content to support Audience Experience goals, and ensuring these are made accessible and easy to use across the organisation.
- Run workshops and drop in sessions to help teams improve their journeys and activities; mapping out touchpoints and championing an audience-centred approach.
About You
- Experience of working in an audience experience-focussed communication role in a complex organisation - mapping, developing, measuring and optimising communications.
- Experience of analysing various forms of audience insights to develop tangible actions for teams to apply to their communications.
- Experience of championing the audience voice and encouraging teams to shift the culture to a more audience-centred way of working.
- Experience of developing toolkits and delivering training to facilitate teams with working in a more audience-centred way.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease. Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more. We bring more breakthroughs through research; more change through campaigning and more support through our expert nurses. We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten. Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
- Courage
- Compassion
- Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply
You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Sophie Reeve (contact details are on our website's advert). To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. You will need to have the right to work in the UK as we are not able to provide sponsorship for this role. Please note that interviews will be held in person on 10 and 12 March 2026. No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
Audience Experience Manager employer: Pancreatic Cancer UK
Contact Detail:
Pancreatic Cancer UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audience Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Audience Experience Manager role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, present your ideas or insights during interviews. This not only demonstrates your expertise but also shows how you can contribute to the team’s audience-centred approach.
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the role's requirements, especially around audience insights and communication strategies. Practice makes perfect, so rehearse with a friend or in front of the mirror.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission at Pancreatic Cancer UK.
We think you need these skills to ace Audience Experience Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming our Audience Experience Manager and how you connect with our mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Use examples that align with the job description, especially around audience insights and communication strategies. We love seeing how your skills fit with our goals!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see how you meet the person specification criteria.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find all the info you need there!
How to prepare for a job interview at Pancreatic Cancer UK
✨Know Your Audience
Before the interview, take some time to research Pancreatic Cancer UK and their audience experience strategy. Understand their mission and values, especially around courage, compassion, and community. This will help you align your answers with their goals and demonstrate your commitment to their cause.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in audience-focused communication. Be ready to discuss how you've mapped, developed, and optimised communications in complex organisations. Use metrics or KPIs to illustrate your success and impact.
✨Be Ready to Collaborate
Since the role involves running workshops and training sessions, think about how you can foster collaboration within teams. Prepare to share ideas on how to champion an audience-centred approach and encourage a culture shift towards better audience engagement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about their current audience experience initiatives or how they measure success in audience engagement. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
