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For Companies At a Glance
- Tasks: Be the friendly voice for customers, providing expert advice and resolving queries.
- Company: Join Panaz, a global leader in textile innovation with a vibrant culture.
- Benefits: Enjoy a competitive salary, flexible hours, and generous holiday allowance.
- Why this job: Make a real impact in customer experience while growing your career.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Collaborative team environment with ongoing training and development opportunities.
The predicted salary is between 27000 - 27000 ÂŁ per year.
Join Our Team – Customer & Sales Advisor at Panaz
Deliver Exceptional Service in a Dynamic, Design-Led Environment
Panaz, a global leader in textile innovation based in Burnley, is seeking a Customer & Sales Advisor with a focus on Export to support our UK and international customers. This role is central to ensuring accurate order processing, exceptional service delivery and smooth coordination across logistics, supply chain and internal teams. You will manage key customer accounts, handle export documentation, resolve queries and contribute to continuous improvements in customer excellence.
Why Panaz? – Culture, Benefits & Growth
We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:
- 💰 Competitive salary – Up to £27,000 per year
- 🎯 Quarterly bonus – Between £450 and £2,000, based on team performance
- ⏰ Flexible working hours – 37.5 hours per week with adaptable start/finish times
- 🌴 33 days holiday – Including bank holidays and paid Christmas closure
- 🤝 Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
- 📚 Training & development – Ongoing support for career progression
- 🛡️ Company sick pay – After 1 year of service
📍 Please note: Due to the collaborative and product‑specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).
Your Role
- Preparing and dispatching orders accurately for UK and export customers.
- Meeting service level agreements and managing customer expectations.
- Handling queries on deliveries, customs, stock, pricing, freight and product alternatives.
- Monitoring pro forma orders and outstanding orders to ensure timely dispatch.
- Processing Country of Origin certificates via the Chamber of Commerce.
- Managing the full order fulfilment journey in collaboration with logistics, supply chain and operations.
- Supporting Customer Service, Sampling and Projects teams when required.
- Managing key customer accounts and providing freight quotations.
- Working with the Head of Customer Excellence to improve processes and communication.
- Conducting inductions and training for new staff.
- Generating sales reports and following escalation procedures.
What You’ll Bring – Skills & Experience
- Previous experience in customer service and sales, ideally in a product or manufacturing setting.
- Confident using Microsoft Office, Mertex, HubSpot and logistics email systems.
- Language skills in French, German or Spanish are advantageous.
- Strong attention to detail, accuracy and organisation.
- Positive, customer‑focused approach with excellent communication skills.
- Ability to problem‑solve, show initiative and exercise good judgement.
- Professional and culturally aware, adapting communication to international audiences.
Who You Are – Personal Qualities for Success
- Customer-first and solution-oriented.
- Curious about interiors and fabrics – willing to learn our product range in detail.
- Quick to pick up new systems and keen to improve processes.
- Resilient, positive, and professional under pressure.
- A true team player with high standards and attention to detail.
- Able to represent the Panaz brand with pride and precision.
Ready to Apply?
If you\’re excited to make a difference and grow your career in a people-focused, design-led company, we’d love to hear from you. Apply now via our careers website. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.
Stay Safe – Fraud Prevention Notice
If you receive suspicious job offers or communications, verify them via our official website and use the “Connect” button to reach us. Report any suspected fraud to local authorities. Panaz is not liable for losses due to recruitment scams, but we actively work to prevent and report them.
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Customer & Sales Advisor employer: Panaz
Contact Detail:
Panaz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Sales Advisor
✨Tip Number 1
Get to know Panaz and its products inside out! Research the company’s values, culture, and product range so you can speak confidently about how you can contribute to their customer excellence team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice for customers, role-play common customer scenarios with a friend or family member to sharpen your responses and ensure you come across as professional and approachable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get insider tips and make a lasting impression. A personal connection can really help your application stand out!
✨Tip Number 4
Don’t forget to apply through our careers website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Panaz team.
We think you need these skills to ace Customer & Sales Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating outstanding customer experiences shine through. We want to see how your passion aligns with our mission at Panaz!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and sales. We love seeing how your skills can contribute to our Customer Excellence Team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to demonstrate your communication skills, as this is key for the role of Customer & Sales Advisor.
Apply Through Our Website: Don’t forget to apply via our careers website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Panaz
✨Know the Company Inside Out
Before your interview, take some time to research Panaz and its products. Understand their values, culture, and what makes them a leader in textile innovation. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to provide outstanding customer experiences, which is crucial for the role.
✨Be Ready to Discuss Teamwork
Since collaboration is key in this role, be prepared to talk about your experience working in teams. Share examples of how you've worked cross-functionally to solve problems or improve processes. This will show that you're a true team player, ready to contribute to the Customer Excellence Team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.