At a Glance
- Tasks: Be the friendly voice for customers, providing expert advice and resolving queries.
- Company: Join Panaz, a global leader in textile innovation with a vibrant culture.
- Benefits: Enjoy a competitive salary, flexible hours, and generous holiday allowance.
- Other info: Collaborative team environment with ongoing training and development opportunities.
- Why this job: Make a real impact in customer experience while growing your career.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Join Our Team – Customer & Sales Advisor at Panaz
Deliver Exceptional Service in a Dynamic, Design-Led Environment
Are you passionate about creating outstanding customer experiences? Panaz, a global leader in textile innovation based in Burnley, is looking for a proactive and detail-driven individual to join our Customer Excellence Team. As a Customer & Sales Advisor, you’ll be the first point of contact for our clients, supporting them across email, phone, and digital platforms.
Why Panaz? – Culture, Benefits & Growth
We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:
- Competitive salary – £27,000 per year
- Quarterly bonus – Between £450 and £2,000, based on team performance
- Flexible working hours – 37.5 hours per week with adaptable start/finish times
- 33 days holiday – Including bank holidays and paid Christmas closure
- Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
- Training & development – Ongoing support for career progression
- Company sick pay – After 1 year of service
Please note: Due to the collaborative and product-specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).
Your Role
- Be the friendly, professional voice for customers across multiple channels.
- Provide expert advice on our product range to help customers make informed decisions.
- Accurately process sales and sample orders, working closely with logistics to ensure timely delivery.
- Resolve customer queries and issues with empathy and efficiency.
- Collaborate with internal teams (warehousing, supply chain, sales) to track and manage orders.
- Share insights and support sales growth through excellent service and product knowledge.
What You’ll Bring – Skills & Experience
- Previous experience in customer service and sales, ideally in a product or manufacturing setting.
- Strong communication skills – clear, professional, and customer-focused.
- Comfortable with CRM systems, order management tools, and general IT applications.
- Organised, adaptable, and able to manage shifting priorities.
- A collaborative mindset – ready to work cross-functionally and solve problems.
Who You Are – Personal Qualities for Success
- Customer-first and solution-oriented.
- Curious about interiors and fabrics – willing to learn our product range in detail.
- Quick to pick up new systems and keen to improve processes.
- Resilient, positive, and professional under pressure.
- A true team player with high standards and attention to detail.
- Able to represent the Panaz brand with pride and precision.
We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.
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Customer & Sales Advisor in Burnley employer: Panaz
Panaz is an exceptional employer that fosters a dynamic and collaborative work culture, allowing you to thrive in a remote setting while driving sales growth in the vibrant London hospitality sector. With a strong emphasis on employee development, you will have ample opportunities to enhance your skills and represent the company at industry events, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Sales Advisor in Burnley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Panaz. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Panaz before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Sales Advisor in Burnley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Panaz:Your cover letter is your chance to shine! Tell us why you want to work at Panaz specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Panaz!
How to prepare for a job interview at Panaz
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
