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For Companies At a Glance
- Tasks: Support UK and international customers with order processing and exceptional service.
- Company: Join Panaz, a global leader in textile innovation with a vibrant culture.
- Benefits: Enjoy a competitive salary, quarterly bonuses, flexible hours, and 33 days holiday.
- Other info: Onsite role at our Burnley HQ with excellent training and development opportunities.
- Why this job: Make a real impact in a dynamic, design-led environment while growing your career.
- Qualifications: Experience in customer service and sales; language skills in German or French are a plus.
The predicted salary is between 27000 - 27000 ÂŁ per year.
Join Our Team – Customer & Sales Advisor at Panaz Deliver Exceptional Service in a Dynamic, Design-Led Environment. Panaz, a global leader in textile innovation based in Burnley, is seeking a Customer & Sales Advisor with a focus on Export to support our UK and international customers. This role is central to ensuring accurate order processing, exceptional service delivery and smooth coordination across logistics, supply chain and internal teams. You will manage key customer accounts, handle export documentation, resolve queries and contribute to continuous improvements in customer excellence.
Why Panaz? – Culture, Benefits & Growth
- Competitive salary – Up to £27,000 per year
- Quarterly bonus – Between £450 and £2,000, based on team performance
- Flexible working hours – 37.5 hours per week with adaptable start/finish times
- 33 days holiday – Including bank holidays and paid Christmas closure
- Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
- Training & development – Ongoing support for career progression
- Company sick pay – After 1 year of service
Please note: Due to the collaborative and product‑specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).
Your Role
- Preparing and dispatching orders accurately for UK and export customers.
- Meeting service level agreements and managing customer expectations.
- Handling queries on deliveries, customs, stock, pricing, freight and product alternatives.
- Monitoring pro forma orders and outstanding orders to ensure timely dispatch.
- Processing Country of Origin certificates via the Chamber of Commerce.
- Managing the full order fulfilment journey in collaboration with logistics, supply chain and operations.
- Supporting Customer Service, Sampling and Projects teams when required.
- Managing key customer accounts and providing freight quotations.
- Working with the Head of Customer Excellence to improve processes and communication.
- Conducting inductions and training for new staff.
- Generating sales reports and following escalation procedures.
What You’ll Bring – Skills & Experience
- Previous experience in customer service and sales, ideally in a product or manufacturing setting.
- Confident using Microsoft Office, Mertex, HubSpot and logistics email systems.
- Language skills in French, German or Spanish are advantageous.
- Strong attention to detail, accuracy and organisation.
- Positive, customer‑focused approach with excellent communication skills.
- Ability to problem‑solve, show initiative and exercise good judgement.
- Professional and culturally aware, adapting communication to international audiences.
Who You Are – Personal Qualities for Success
- Customer-first and solution-oriented.
- Curious about interiors and fabrics – willing to learn our product range in detail.
- Quick to pick up new systems and keen to improve processes.
- Resilient, positive, and professional under pressure.
- A true team player with high standards and attention to detail.
- Able to represent the Panaz brand with pride and precision.
Ready to Apply? If you're excited to make a difference and grow your career in a people-focused, design-led company, we’d love to hear from you. Apply now via our careers website. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.
Stay Safe – Fraud Prevention Notice If you receive suspicious job offers or communications, verify them via our official website and use the “Connect” button to reach us. Report any suspected fraud to local authorities. Panaz is not liable for losses due to recruitment scams, but we actively work to prevent and report them.
Export Customer & Sales Advisor - German speaking in Burnley employer: Panaz
Contact Detail:
Panaz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer & Sales Advisor - German speaking in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in Panaz and what they do!
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a diverse and inclusive team that values your unique skills.
We think you need these skills to ace Export Customer & Sales Advisor - German speaking in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Export Customer & Sales Advisor. Highlight any relevant experience in customer service and sales, especially in a product or manufacturing setting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've delivered exceptional service in the past, and let us know why you're excited about joining Panaz.
Show Off Your Language Skills: If you speak German (or any other languages), make sure to mention it! This role values language skills, so highlight your proficiency and any relevant experiences that showcase your ability to communicate with international customers.
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Panaz
✨Know Your Stuff
Before the interview, make sure you’re familiar with Panaz’s products and services. Dive into their website and understand their textile innovations. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service and sales skills. Think of specific situations where you resolved a query or improved a process. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Brush Up on Your Language Skills
Since this role requires German language skills, practice speaking and writing in German before the interview. You might be asked to demonstrate your proficiency, so being prepared will give you an edge over other candidates.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if Panaz is the right fit for you.