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For Companies At a Glance
- Tasks: Support customers via email, phone, and digital platforms while processing orders.
- Company: Panaz is a global leader in textile innovation, based in Burnley.
- Benefits: Enjoy a competitive salary, quarterly bonuses, flexible hours, and 33 days holiday.
- Why this job: Join a supportive team culture focused on customer experience and personal growth.
- Qualifications: Experience in customer service or sales, strong communication skills, and IT proficiency required.
- Other info: This role is onsite at our Burnley HQ, fostering collaboration and teamwork.
The predicted salary is between 23000 - 30000 £ per year.
Join Our Team – Customer & Sales Advisor at Panaz
Deliver Exceptional Service in a Dynamic, Design-Led Environment
Are you passionate about creating outstanding customer experiences? Panaz, a global leader in textile innovation based in Burnley, is looking for a proactive and detail-driven individual to join our Customer Excellence Team. As a Customer & Sales Advisor, you’ll be the first point of contact for our clients, supporting them across email, phone, and digital platforms.
Why Panaz? – Culture, Benefits & Growth
We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:
- 💰 Competitive salary – £27,000 per year
- 🎯 Quarterly bonus – Between £450 and £2,000, based on team performance
- ⏰ Flexible working hours – 37.5 hours per week with adaptable start/finish times
- 🌴 33 days holiday – Including bank holidays and paid Christmas closure
- 🤝 Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
- 📚 Training & development – Ongoing support for career progression
- 🛡️ Company sick pay – After 1 year of service
📍 Please note: Due to the collaborative and product-specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).
Your Role
- Be the friendly, professional voice for customers across multiple channels.
- Provide expert advice on our product range to help customers make informed decisions.
- Accurately process sales and sample orders, working closely with logistics to ensure timely delivery.
- Resolve customer queries and issues with empathy and efficiency.
- Collaborate with internal teams (warehousing, supply chain, sales) to track and manage orders.
- Share insights and support sales growth through excellent service and product knowledge.
What You’ll Bring – Skills & Experience
- Previous experience in customer service and sales, ideally in a product or manufacturing setting.
- Strong communication skills – clear, professional, and customer-focused.
- Comfortable with CRM systems, order management tools, and general IT applications.
- Organised, adaptable, and able to manage shifting priorities.
- A collaborative mindset – ready to work cross-functionally and solve problems.
Who You Are – Personal Qualities for Success
- Customer-first and solution-oriented.
- Curious about interiors and fabrics – willing to learn our product range in detail.
- Quick to pick up new systems and keen to improve processes.
- Resilient, positive, and professional under pressure.
- A true team player with high standards and attention to detail.
- Able to represent the Panaz brand with pride and precision.
Ready to Apply?
If you\’re excited to make a difference and grow your career in a people-focused, design-led company, we’d love to hear from you. Apply now via our careers website. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.
Stay Safe – Fraud Prevention Notice
If you receive suspicious job offers or communications, verify them via our official website and use the “Connect” button to reach us. Report any suspected fraud to local authorities. Panaz is not liable for losses due to recruitment scams, but we actively work to prevent and report them.
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Customer & Sales Advisor Customer Service · Panaz HQ - Burnley employer: Panaz Limited
Contact Detail:
Panaz Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Sales Advisor Customer Service · Panaz HQ - Burnley
✨Tip Number 1
Familiarise yourself with Panaz's product range and the textile industry. Understanding the specifics of their offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can prepare you to handle queries with empathy and efficiency, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Panaz on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your adaptability and problem-solving skills in any discussions or interviews. Be ready to share examples from your past experiences where you've successfully managed shifting priorities or resolved customer issues.
We think you need these skills to ace Customer & Sales Advisor Customer Service · Panaz HQ - Burnley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer & Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or sales. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to provide excellent customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your interest in Panaz. Mention specific examples of how you've successfully resolved customer issues or contributed to sales growth in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Panaz Limited
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and ensured customer satisfaction, as this role is all about creating outstanding customer experiences.
✨Demonstrate Product Knowledge
Familiarise yourself with Panaz's product range before the interview. Being able to discuss their textiles and how they can benefit customers will show your enthusiasm and readiness for the role.
✨Emphasise Team Collaboration
Since the role involves working closely with various internal teams, be ready to discuss your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific customer scenarios or challenges. Practising your responses will help you convey your problem-solving skills and customer-first mindset effectively.