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- Tasks: Join our team as a Customer Advisor, helping customers with enquiries and order support.
- Company: Panaz is a leading name in the interiors and textiles sector, known for its innovation.
- Benefits: Enjoy competitive pay, potential for permanent role, and a supportive team culture.
- Why this job: Make a real impact while developing your career in a dynamic, inclusive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a temp-to-perm role, perfect for those looking to grow with us.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an approachable, customer-centric Customer Advisor to join our Customer Excellence Team, initially on an ongoing temporary basis, with the potential for a permanent role as the department grows in the coming months. This role is ideal for individuals who have strong communication and organisational skills and who thrive in a busy, collaborative environment.
You will be the first point of contact for enquiries, providing support and guidance to customers while efficiently resolving logistical challenges associated with order preparation.
Key Responsibilities of a Customer Advisor - Customer Service Excellence:
- Communicate with customers via phone, email, and online channels.
- Support customers in navigating product information and making informed decisions.
- Process sales orders.
- Liaise with internal departments to ensure timely and accurate fulfilment of customer needs.
- Provide ad-hoc support to the wider team.
Essential Customer Advisor Skills and Experience:
- Prior experience with customer service and logistics, preferably in a manufacturing or product-based environment.
- Prior experience working within a team.
- Excellent standard of written communication - clear, concise and error-free.
- Organised and detail-oriented.
- Proficient IT skills, particularly with CRM or order management systems.
- Proactive team player; able to proactively problem-solve and communicate across multiple departments.
- Adaptable approach to changing schedules and new challenges.
Personal Attributes for Customer Service Success:
- Resilient under pressure and able to maintain professionalism at all times.
- Quick learner.
- Proactive problem-solver.
Why Join Our Team as a Customer Advisor?
- Be part of a progressive, inclusive company with a strong reputation in the interiors and textiles sector.
- Competitive rate of pay, with the potential to transition to a permanent role.
- Supportive, team-oriented workplace culture dedicated to excellence.
If you’re ready to provide outstanding customer experiences and develop your career with us, please submit your application through our careers website.
Recruitment Awareness: We never request payment or sensitive personal information at any stage of the application process. All legitimate roles are published through our official careers website. If you have concerns, please get in touch with our HR team directly for verification.
Customer Advisor (Temp to Perm) Customer Service · Panaz HQ - Burnley employer: Panaz Limited
Contact Detail:
Panaz Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Temp to Perm) Customer Service · Panaz HQ - Burnley
✨Tip Number 1
Familiarise yourself with the products and services offered by Panaz. Understanding their offerings will help you communicate effectively with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being clear and concise is crucial to resolving their queries efficiently.
✨Tip Number 3
Showcase your problem-solving abilities during any interactions or interviews. Think of examples from your past experiences where you've successfully navigated challenges, as this will highlight your proactive approach.
✨Tip Number 4
Network with current or former employees of Panaz if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Advisor position.
We think you need these skills to ace Customer Advisor (Temp to Perm) Customer Service · Panaz HQ - Burnley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience, particularly in logistics or manufacturing. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully handled customer inquiries and resolved issues in previous roles, showcasing your proactive problem-solving abilities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter to ensure they are free from errors. Clear, concise, and error-free communication is essential for this role, so make sure your application reflects that standard.
How to prepare for a job interview at Panaz Limited
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common interview questions in a concise manner to highlight your skills.
✨Demonstrate Problem-Solving Abilities
The role requires proactive problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues or logistical challenges. Share these stories during the interview to illustrate your capability.
✨Highlight Teamwork Experience
Since the position involves working within a team, be ready to discuss your previous teamwork experiences. Emphasise how you contributed to team goals and collaborated with others to achieve success, showcasing your adaptability and cooperative spirit.
✨Research the Company
Familiarise yourself with Panaz and its values before the interview. Understanding their reputation in the interiors and textiles sector will allow you to tailor your responses and show genuine interest in becoming part of their team.
