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- Tasks: Join our team as a Customer Advisor, helping customers with enquiries and order support.
- Company: Panaz is a leading name in the interiors and textiles sector, known for its inclusivity.
- Benefits: Enjoy competitive pay and the chance to secure a permanent role in a supportive environment.
- Why this job: Make a real impact while developing your career in a dynamic, team-oriented culture.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role offers a pathway to a permanent position as the department expands.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an approachable, customer-centric Customer Advisor to join our Customer Excellence Team, initially on an ongoing temporary basis, with the potential for a permanent role as the department grows in the coming months. This role is ideal for individuals who have strong communication and organisational skills and who thrive in a busy, collaborative environment. You will be the first point of contact for enquiries, providing support and guidance to customers while efficiently resolving logistical challenges associated with order preparation.
Key Responsibilities of a Customer Advisor - Customer Service Excellence:
- Communicate with customers via phone, email, and online channels.
- Support customers in navigating product information and making informed decisions.
- Process sales orders.
- Liaise with internal departments to ensure timely and accurate fulfilment of customer needs.
- Provide ad-hoc support to the wider team.
Essential Customer Advisor Skills and Experience:
- Prior experience with customer service and logistics, preferably in a manufacturing or product-based environment.
- Prior experience working within a team.
- Excellent standard of written communication - clear, concise and error-free.
- Organised and detail-oriented.
- Proficient IT skills, particularly with CRM or order management systems.
- Proactive team player; able to proactively problem-solve and communicate across multiple departments.
- Adaptable approach to changing schedules and new challenges.
Personal Attributes for Customer Service Success:
- Resilient under pressure and able to maintain professionalism at all times.
- Quick learner.
- Proactive problem-solver.
Why Join Our Team as a Customer Advisor?
- Be part of a progressive, inclusive company with a strong reputation in the interiors and textiles sector.
- Competitive rate of pay, with the potential to transition to a permanent role.
- Supportive, team-oriented workplace culture dedicated to excellence.
If you’re ready to provide outstanding customer experiences and develop your career with us, please submit your application through our careers website.
Customer Advisor (Temp to Perm) Customer Service · Panaz HQ - Burnley employer: Panaz Limited
Contact Detail:
Panaz Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Temp to Perm) Customer Service · Panaz HQ - Burnley
✨Tip Number 1
Familiarise yourself with the products and services offered by Panaz. Understanding their range will help you communicate effectively with customers and provide informed support, which is crucial for a Customer Advisor role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the first point of contact for customers, practice clear and concise communication to ensure you can handle enquiries efficiently and professionally.
✨Tip Number 3
Showcase your problem-solving abilities during any interactions. Be prepared to discuss examples of how you've resolved customer issues in the past, as this will demonstrate your proactive approach and resilience under pressure.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Advisor (Temp to Perm) Customer Service · Panaz HQ - Burnley
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is clear, concise, and free of errors. Emphasise your customer service experience, organisational skills, and any relevant IT proficiency, particularly with CRM or order management systems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer inquiries and resolved logistical challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure that your written communication is clear and professional, as this is crucial for a role that requires excellent written communication skills.
How to prepare for a job interview at Panaz Limited
✨Showcase Your Communication Skills
As a Customer Advisor, you'll be the first point of contact for customers. Make sure to demonstrate your strong communication skills during the interview by speaking clearly and confidently, and by providing examples of how you've effectively communicated with customers in the past.
✨Highlight Your Organisational Abilities
The role requires excellent organisational skills. Be prepared to discuss how you manage your time and tasks, especially in busy environments. Share specific instances where your organisational skills helped resolve logistical challenges or improved customer service.
✨Emphasise Teamwork Experience
Since the position involves liaising with internal departments, it's crucial to show that you're a proactive team player. Talk about your previous experiences working within a team, how you contributed to group goals, and how you handled any challenges that arose.
✨Demonstrate Problem-Solving Skills
Being a proactive problem-solver is key for this role. Prepare to share examples of situations where you identified a problem and took the initiative to resolve it. This will showcase your ability to think on your feet and adapt to changing circumstances.
