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For Companies At a Glance
- Tasks: Be the friendly voice for customers, providing expert advice and resolving queries.
- Company: Join Panaz, a global leader in textile innovation based in Burnley.
- Benefits: Enjoy a competitive salary, quarterly bonuses, flexible hours, and 33 days holiday.
- Why this job: Make a difference in a supportive, inclusive culture while growing your career.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role is onsite at our Burnley HQ; we welcome diverse applicants.
The predicted salary is between 20000 - 30000 £ per year.
Role Overview
We are seeking a proactive and customer-focused Customer Advisor to join our dynamic team. In this critical role, you will be the first point of contact for our Chase Erwin clients, providing exceptional service, expert guidance, and timely solutions to enquiries across a range of communication channels. You will be part of a supportive, fast-paced, and collaborative environment where your attention to detail and commitment to customer excellence will have a direct impact on our reputation and success.
If you enjoy helping people, thrive in a busy setting, and want to develop your career in a progressive company, we encourage you to apply through our careers website at https://careers.panazcareers.com/.
Why Panaz? – Culture, Benefits & Growth
We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:
- 💰 Salary – £25,000 per year
- 🎯 Quarterly bonus – Between £500 and £2,000, based on team performance
- ⏰ Working hours – 37.5 hours per week with adaptable start/finish times
- 🌴 33 days holiday – Including bank holidays and paid Christmas closure
- 🤝 Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
- 📚 Training & development – Ongoing support for career progression
- 🛡️ Company sick pay – After 1 year of service
Key Responsibilities – Customer Service and Support Excellence
- Provide timely and accurate responses to Chase Erwincustomer enquiries via telephone, email, and online chat platforms.
- Assist customers with product information, order status, quotations, and aftersales support in a professional manner.
- Identify customer needs and offer appropriate solutions to ensure a positive experience.
- Work closely with internal teams, including sales, logistics, and design, to resolve customer issues, manage expectations and highlight account growth opportunities.
- Support the processing of customer orders, tracking deliveries, returns, and warranty cases in line with company procedures.
- Maintain up-to-date and thorough records of all customer interactions using our company systems.
- Proactively gather customer feedback and insights to support continuous service improvement.
- Uphold company standards for brand presentation, confidentiality, and data protection at all times.
- Undertake ad-hoc administrative duties as required to support business operations.
- Understand requirements associated with Export documentation.
Essential Skills and Experience for Customer Advisor Success
- Strong written and verbal communication skills, with an approachable and clear style.
- Demonstrable experience in a customer service or advisory role.
- IT literate, comfortable using email, CRM, and order management platforms.
- Excellent organisational skills and the ability to prioritise tasks in a fast-paced environment.
- Customer-centric approach with a professional, friendly, and positive attitude.
- Team player with the initiative to solve problems independently.
- Adaptable to evolving workloads, schedules, and customer requirements.
Ideal Personal Qualities for Customer Care
- Detail-oriented with a commitment to service quality in every interaction.
- Empathetic listener, skilled in handling challenging situations with patience and diplomacy.
- Experience in Export would be beneficial.
- Reliable, punctual, and committed to high standards of work.
- Open to learning, feedback, and ongoing professional development.
- Resilient and able to maintain composure under pressure.
If you are passionate about delivering exceptional customer service, we invite you to apply via our official careers website.
Recruitment Fraud Alert
- We never request payments or sensitive personal information at any stage of the recruitment process. All official job opportunities are advertised on our careers platform. https://careers.panazcareers.com/.
- If you encounter any suspicious activity or communications, please contact our HR team for verification and report the incident to the relevant authorities. We prioritise the safety and integrity of all applicants.
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Customer Advisor Customer Service · Panaz HQ - Burnley employer: Panaz Limited
Contact Detail:
Panaz Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Customer Service · Panaz HQ - Burnley
✨Tip Number 1
Familiarise yourself with Panaz's product range and the textile industry. Understanding the specifics of their offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can prepare you to handle queries with empathy and efficiency, which is crucial for this position.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully managed shifting priorities in previous roles. This will highlight your organisational skills and ability to thrive in a dynamic environment.
✨Tip Number 4
Research Panaz's company culture and values. Being able to articulate how your personal qualities align with their team-oriented and customer-first approach will make you a standout candidate.
We think you need these skills to ace Customer Advisor Customer Service · Panaz HQ - Burnley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Panaz is looking for in a Customer Advisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your customer service experience, particularly in product or manufacturing settings. Emphasise your communication skills and any relevant IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in textiles. Mention specific examples of how you've provided exceptional service in previous roles.
Highlight Your Team Spirit: In your application, emphasise your collaborative mindset and ability to work cross-functionally. Provide examples of how you've successfully worked with others to solve problems or improve processes.
How to prepare for a job interview at Panaz Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for creating outstanding customer experiences. Share specific examples from your previous roles where you went above and beyond to help a customer, as this aligns perfectly with Panaz's values.
✨Demonstrate Product Knowledge
Familiarise yourself with Panaz's product range before the interview. Being able to discuss their textiles and how they can benefit customers will show that you're proactive and genuinely interested in the role.
✨Highlight Your Communication Skills
Since the role involves interacting with customers across various channels, be prepared to showcase your strong communication skills. Practice articulating your thoughts clearly and professionally, as this is crucial for a Customer Advisor.
✨Emphasise Team Collaboration
Panaz values a collaborative mindset, so be ready to discuss how you've worked effectively within teams in the past. Share examples of how you’ve solved problems together and contributed to a positive team environment.
