At a Glance
- Tasks: Deliver exceptional customer service and manage key accounts in a dynamic textile environment.
- Company: Join Panaz, a global leader in textile innovation based in Burnley.
- Benefits: Earn up to £27,000 plus bonuses, flexible hours, and 33 days holiday.
- Other info: Onsite role with excellent training and career progression opportunities.
- Why this job: Be part of a supportive team culture while driving sales and improving customer experiences.
- Qualifications: Experience in customer service and sales, with strong communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Join Our Team – Customer Experience & Sales Advisor at Panaz
Deliver Exceptional Service in a Dynamic, Design-Led Environment
Panaz, a global leader in textile innovation based in Burnley, is seeking a confident and customer‑focused Customer Experience & Sales Advisor who thrives in a fast‑paced environment and has a passion for delivering exceptional service while driving sales, to support our UK and international customers. This role is central to ensuring accurate order processing, exceptional service delivery and smooth coordination across logistics, supply chain and internal teams. You will manage key customer accounts, handle export documentation, resolve queries and contribute to continuous improvements in customer excellence.
Why Panaz? – Culture, Benefits & Growth
- Competitive salary – Up to £27,000 per year
- Quarterly bonus – Between £450 and £2,000, based on team performance
- Flexible working hours – 37.5 hours per week with adaptable start/finish times
- 33 days holiday – Including bank holidays and paid Christmas closure
- Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
- Training & development – Ongoing support for career progression
- Company sick pay – After 1 year of service
Please note: Due to the collaborative and product‑specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).
Your Role
- Preparing and dispatching orders accurately for UK and export customers.
- Meeting service level agreements and managing customer expectations.
- Handling queries on deliveries, customs, stock, pricing, freight and product alternatives.
- Monitoring pro forma orders and outstanding orders to ensure timely dispatch.
- Processing Country of Origin certificates via the Chamber of Commerce.
- Managing the full order fulfilment journey in collaboration with logistics, supply chain and operations.
- Supporting Customer Service, Sampling and Projects teams when required.
- Managing key customer accounts and providing freight quotations.
- Working with the Head of Customer Excellence to improve processes and communication.
- Conducting inductions and training for new staff.
- Generating sales reports and following escalation procedures.
What You’ll Bring – Skills & Experience
- Previous experience in customer service, ideally in a product or manufacturing setting.
- Confident using Microsoft Office, Mertex, HubSpot and logistics email systems.
- Previous experience in a Sales environment, building rapport with customers and confidently identify sales opportunities.
- Promote and upsell products and services tailored to customer needs.
- Strong attention to detail, accuracy and organisation.
- Positive, customer‑focused approach with excellent communication skills.
- Ability to problem‑solve, show initiative and exercise good judgement.
- Professional and culturally aware, adapting communication to international audiences.
Who You Are – Personal Qualities for Success
- Customer‑first and solution‑oriented.
- Curious about interiors and fabrics – willing to learn our product range in detail.
- Quick to pick up new systems and keen to improve processes.
- Resilient, positive, and professional under pressure.
- A true team player with high standards and attention to detail.
- Able to represent the Panaz brand with pride and precision.
- Language skills in French or German highly desirable but not essential.
Onsite CX & Sales Advisor - Textiles & Export in Burnley employer: Panaz Limited
At Panaz, we pride ourselves on fostering a supportive and inclusive workplace that champions employee growth and development. Located in Burnley, our dynamic, design-led environment offers competitive salaries, flexible working hours, and generous holiday allowances, ensuring our team thrives both personally and professionally. Join us to be part of a culture that values exceptional service, teamwork, and continuous improvement, all while contributing to the innovative world of textiles.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite CX & Sales Advisor - Textiles & Export in Burnley
✨Tip Number 1
Get to know the company inside out! Research Panaz, their products, and their culture. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the customer service and sales aspects of the role.
✨Tip Number 3
Show your personality! Be confident and let your enthusiasm shine through during the interview. Remember, they’re looking for someone who fits into their inclusive team culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Onsite CX & Sales Advisor - Textiles & Export in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any sales experience you have, as these are key for us at Panaz.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about textiles and customer service. Share specific examples of how you've delivered exceptional service in the past – we love hearing real stories!
Show Off Your Attention to Detail:In this role, accuracy is crucial. Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Panaz Limited
✨Know Your Products Inside Out
Before the interview, take some time to familiarise yourself with Panaz's textile range and any recent innovations. Being able to discuss specific products and their benefits will show your genuine interest and help you stand out as a candidate who is ready to engage with customers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your problem-solving abilities and how you maintained a positive attitude under pressure. This will showcase your customer-first approach that Panaz values.
✨Showcase Your Sales Acumen
Think of instances where you've identified sales opportunities or upsold products. Be ready to discuss your strategies for building rapport with customers and how you tailor your approach to meet their needs. This will demonstrate your confidence in a sales environment.
✨Be Ready to Discuss Process Improvements
Since the role involves contributing to continuous improvements, come prepared with ideas on how processes can be enhanced. Think about your previous roles and any efficiencies you implemented. This shows initiative and a willingness to contribute to the team’s success.
