At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic environment.
- Company: Join Panaz, a global leader in textile innovation based in Burnley.
- Benefits: Competitive salary, quarterly bonuses, flexible hours, and 33 days holiday.
- Other info: Onsite role with excellent training and career progression opportunities.
- Why this job: Be part of a supportive team culture and make a real impact on customer experience.
- Qualifications: Experience in customer service and sales, with strong communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Join Our Team – Customer Experience & Sales Advisor at Panaz
Deliver Exceptional Service in a Dynamic, Design-Led Environment
Panaz, a global leader in textile innovation based in Burnley, is seeking a confident and customer‑focused Customer Experience & Sales Advisor who thrives in a fast‑paced environment and has a passion for delivering exceptional service while driving sales, to support our UK and international customers. This role is central to ensuring accurate order processing, exceptional service delivery and smooth coordination across logistics, supply chain and internal teams. You will manage key customer accounts, handle export documentation, resolve queries and contribute to continuous improvements in customer excellence.
Why Panaz? – Culture, Benefits & Growth
- Competitive salary – Up to £27,000 per year
- Quarterly bonus – Between £450 and £2,000, based on team performance
- Flexible working hours – 37.5 hours per week with adaptable start/finish times
- 33 days holiday – Including bank holidays and paid Christmas closure
- Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
- Training & development – Ongoing support for career progression
- Company sick pay – After 1 year of service
Please note: Due to the collaborative and product‑specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).
Your Role
- Preparing and dispatching orders accurately for UK and export customers.
- Meeting service level agreements and managing customer expectations.
- Handling queries on deliveries, customs, stock, pricing, freight and product alternatives.
- Monitoring pro forma orders and outstanding orders to ensure timely dispatch.
- Processing Country of Origin certificates via the Chamber of Commerce.
- Managing the full order fulfilment journey in collaboration with logistics, supply chain and operations.
- Supporting Customer Service, Sampling and Projects teams when required.
- Managing key customer accounts and providing freight quotations.
- Working with the Head of Customer Excellence to improve processes and communication.
- Conducting inductions and training for new staff.
- Generating sales reports and following escalation procedures.
What You’ll Bring – Skills & Experience
- Previous experience in customer service, ideally in a product or manufacturing setting.
- Confident using Microsoft Office, Mertex, HubSpot and logistics email systems.
- Previous experience in a Sales environment, building rapport with customers and confidently identify sales opportunities.
- Promote and upsell products and services tailored to customer needs.
- Strong attention to detail, accuracy and organisation.
- Positive, customer‑focused approach with excellent communication skills.
- Ability to problem‑solve, show initiative and exercise good judgement.
- Professional and culturally aware, adapting communication to international audiences.
Who You Are – Personal Qualities for Success
- Customer‑first and solution‑oriented.
- Curious about interiors and fabrics – willing to learn our product range in detail.
- Quick to pick up new systems and keen to improve processes.
- Resilient, positive, and professional under pressure.
- A true team player with high standards and attention to detail.
- Able to represent the Panaz brand with pride and precision.
- Language skills in French or German highly desirable but not essential.
Customer Experience & Sales Advisor in Burnley employer: Panaz Limited
At Panaz, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters personal and professional growth. Located in Burnley, our team enjoys competitive salaries, flexible working hours, and generous holiday allowances, all while contributing to a dynamic environment focused on textile innovation. With ongoing training and development opportunities, we empower our employees to thrive and excel in their roles, making Panaz a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Sales Advisor in Burnley
✨Tip Number 1
Get to know the company inside out! Research Panaz's products, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous customer service experiences and how they relate to the role. Highlight your problem-solving skills and how you've gone above and beyond for customers in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Panaz family and ready to deliver exceptional service.
We think you need these skills to ace Customer Experience & Sales Advisor in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any sales experience you have, as these are key for us at Panaz.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about delivering exceptional service. Share specific examples of how you've gone above and beyond for customers in the past.
Showcase Your Attention to Detail:In your application, demonstrate your strong attention to detail. This could be through the accuracy of your CV or by mentioning how you've successfully managed orders or resolved queries in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Panaz!
How to prepare for a job interview at Panaz Limited
✨Know Your Product
Before the interview, take some time to familiarise yourself with Panaz's product range. Understanding the textiles and innovations they offer will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight how you resolved issues or went above and beyond for customers, as this role is all about providing top-notch service.
✨Demonstrate Your Sales Acumen
Think of instances where you've successfully identified sales opportunities or upsold products. Be ready to discuss your approach to building rapport with customers and how you can contribute to driving sales at Panaz.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their team culture, training opportunities, or how they measure success in customer experience. This shows you're genuinely interested in being part of their team.
