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- Tasks: Support lighting equipment operations and ensure technical standards are met for film productions.
- Company: Join Panalux, a leader in lighting rental for the entertainment industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Be part of an innovative team that shapes the future of film and media production.
- Qualifications: Experience with lighting equipment and strong problem-solving skills required.
- Other info: Fast-paced role with a focus on collaboration and technical excellence.
The predicted salary is between 30000 - 40000 £ per year.
Who we are: Part of the Panavision group, Panalux offers the world of film, television, and media production the very best in lighting rental equipment and associated facilities. Created specifically to cater to the exacting needs of the global entertainment industry, the Panalux service is unrivalled in its ability to provide creative solutions to the full spectrum of production types, regardless of size or genre. Experience and innovation, plus an extensive inventory of modern equipment fully supported by a team of highly skilled professionals, sets Panalux apart from the competition. Utilising these resources, clients continually trust Panalux to deliver practical, effective lighting systems to projects throughout the world.
The Role: We are looking for an experienced lighting equipment professional to join our team as Technical and Product Support based at Panalux in Hayes, London! In this role, you will act as a technical link between our warehouse operations and on-set crews. You are responsible for ensuring all inventory meets Panalux technical standards for reliability and performance, while providing direct support to internal departments and external clients.
What You’ll Do:
- Provide practical and advisory support to all departments, ensuring the maintenance and improvement of technical standards across the Panalux inventory.
- Act as the primary point of contact for technical support requests from Rentals and on-set clients like DOPs, Gaffers, and Desk Ops, resolving issues via our ticketing system and on-site when required.
- Attend daily and weekly meetings with Ops and Sales to establish priorities requiring input from Engineering, manufacturing, or procurement, such as client special requirements or future servicing.
- Set up and operate equipment for demonstrations, required testing, or technical evaluation, including the setup and breakdown of the demo room for customers.
- Inspect equipment to confirm that specification and condition comply with Panalux standards following the identification of any issues by Rentals or Operations.
- Prepare training materials and collateral for regular "lunch and learn" sessions to develop product and systems knowledge in conjunction with the Technical team.
- Collect detailed information including weights, dimensions, and accessory lists to produce informational photographs and data for the catalogue department.
- Conduct inspections of damaged equipment on its return from hire, providing technical damage assessments and photographs to support client or rental staff requests.
- Resolve technical issues on-site, including equipment swap-outs and providing best-practice advice while maintaining awareness of Health & Safety.
- Monitor market trends and usage patterns to maintain relationships with suppliers and distributors.
What You’ll Bring:
- Proven experience servicing and troubleshooting lighting equipment within a professional rental house or production environment.
- Demonstratable knowledge of Panalux products and services.
- A strong understanding of electrical principles in a production setting, backed by practical experience or relevant electrical qualifications or a related field.
- The ability to build strong working relationships with colleagues in rentals and technical teams, as well as third parties including customers and suppliers.
- High attention to detail and accountability for inventory control, with a focus on maintaining safe, compliant working environments.
- A problem-solving mindset and the ability to work under pressure and meet tight deadlines in a fast‑paced environment.
This is an exciting opportunity to take your career to the next level in a fast‑paced and dynamic environment. If you’re ready to play a key role in the success of our operations, we want to hear from you!
Technical and Product Support - Panalux London employer: Panavision
Contact Detail:
Panavision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical and Product Support - Panalux London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant groups. The more people you know in the film and lighting world, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with lighting equipment and any projects you've worked on. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies like Panalux and express your interest. Sometimes, they might have opportunities that aren’t advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Panalux.
We think you need these skills to ace Technical and Product Support - Panalux London
Some tips for your application 🫡
Show Your Passion for Lighting: When you're writing your application, let your enthusiasm for lighting equipment shine through! Share any relevant experiences or projects that highlight your love for the industry and how you can contribute to Panalux's success.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience with lighting equipment and any technical skills that align with what Panalux is looking for. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Panavision
✨Know Your Gear
Make sure you’re well-versed in the lighting equipment and products that Panalux offers. Familiarise yourself with their specifications, features, and common issues. This will not only show your passion for the role but also demonstrate your technical knowledge during the interview.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved technical issues in past roles. Think about specific scenarios where you had to troubleshoot equipment or provide support under pressure. This will highlight your ability to think on your feet and your problem-solving mindset.
✨Understand the Industry
Brush up on current trends in the film and television production industry, especially regarding lighting technology. Being able to discuss these trends will show that you’re not just knowledgeable about the equipment but also about the broader context in which it’s used.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences at Panalux and share your enthusiasm for working collaboratively with teams like Rentals and Technical. Strong interpersonal skills are key in this role!