Technical and Product Support - Panalux London

Who we are: Part of the Panavision group, Panalux offers the world of film, television, and media production the very best in lighting rental equipment and associated facilities. Created specifically to cater to the exacting needs of the global entertainment industry, the Panalux service is unrivalled in its ability to provide creative solutions to the full spectrum of production types, regardless of size or genre. Experience and innovation, plus an extensive inventory of modern equipment fully supported by a team of highly skilled professionals, sets Panalux apart from the competition. Utilising these resources, clients continually trust Panalux to deliver practical, effective lighting systems to projects throughout the world.

The Role: We are looking for an experienced lighting equipment professional to join our team as Technical and Product Support based at Panalux in Hayes, London! In this role, you will act as a technical link between our warehouse operations and on-set crews. You are responsible for ensuring all inventory meets Panalux technical standards for reliability and performance, while providing direct support to internal departments and external clients.

What You’ll Do:

• Provide practical and advisory support to all departments, ensuring the maintenance and improvement of technical standards across the Panalux inventory.
• Act as the primary point of contact for technical support requests from Rentals and on-set clients like DOPs, Gaffers, and Desk Ops, resolving issues via our ticketing system and on-site when required.
• Attend daily and weekly meetings with Ops and Sales to establish priorities requiring input from Engineering, manufacturing, or procurement, such as client special requirements or future servicing.
• Set up and operate equipment for demonstrations, required testing, or technical evaluation, including the setup and breakdown of the demo room for customers.
• Inspect equipment to confirm that specification and condition comply with Panalux standards following the identification of any issues by Rentals or Operations.
• Prepare training materials and collateral for regular "lunch and learn" sessions to develop product and systems knowledge in conjunction with the Technical team.
• Collect detailed information including weights, dimensions, and accessory lists to produce informational photographs and data for the catalogue department.
• Conduct inspections of damaged equipment on its return from hire, providing technical damage assessments and photographs to support client or rental staff requests.
• Resolve technical issues on-site, including equipment swap-outs and providing best-practice advice while maintaining awareness of Health & Safety.
• Monitor market trends and usage patterns to maintain relationships with suppliers and distributors.

What You’ll Bring:

• Proven experience servicing and troubleshooting lighting equipment within a professional rental house or production environment.
• Demonstratable knowledge of Panalux products and services.
• A strong understanding of electrical principles in a production setting, backed by practical experience or relevant electrical qualifications or a related field.
• The ability to build strong working relationships with colleagues in rentals and technical teams, as well as third parties including customers and suppliers.
• High attention to detail and accountability for inventory control, with a focus on maintaining safe, compliant working environments.
• A problem-solving mindset and the ability to work under pressure and meet tight deadlines in a fast‑paced environment.

This is an exciting opportunity to take your career to the next level in a fast‑paced and dynamic environment. If you’re ready to play a key role in the success of our operations, we want to hear from you!