Client Contact

Panavision is the world-class provider of end-to-end solutions that power the creative vision of filmmakers. Panavision’s comprehensive offerings include unparalleled optics, proprietary camera and lighting systems, and state-of-the-art post-production services. Driven by a passion for collaborative innovation, Panavision provides the content-creation industry with the highest standard of quality and service.

The Role:

Are you a proactive problem-solver with a passion for film and technology? Do you excel at building relationships and providing exceptional customer service? We’re looking for a highly motivated and organised Client Contact to join our team in Manchester! In this key role, you’ll be the go-to person for our diverse clientele, including members of production teams, Directors of Photography, and camera crew. You’ll ensure the smooth supply of rental and consumable items, from initial inquiry to delivery, helping to provide seamless support and coordinating practical requirements like equipment availability and logistics.

Your responsibilities will include:

• Respond to in-person, phone, and email inquiries promptly and with excellent attention to detail.
• Fulfill equipment rental orders using our bespoke software systems, maintaining accurate information throughout each order's lifecycle.
• Collaborate with our Sales teams to effectively negotiate pricing with clients, obtain purchase orders, and provide accurate billing instructions.
• Liaise with our equipment teams to guarantee equipment availability and ensure all necessary information is provided for a successful supply chain.
• Build strong relationships with clients at all levels, always maintaining a friendly and professional manner.
• Provide quotes, fulfill, and invoice consumable and clothing orders, and maintain optimum stock levels.
• As needed, locate and pick client equipment orders, ensuring equipment works to manufacturer specifications.
• Provide direct technical support to customers and employees on all Panavision equipment.
• When required, accurately ship and receive equipment, ensuring all system data is updated.
• Assist colleagues with deliveries and collections when necessary.
• Maintain a neat and organized office, stores, storage, and test bay areas.
• Stay well-informed of all relevant Panavision equipment and services through training and self-led learning.
• Attend industry events as required to represent Panavision and positively interact with existing and potential clients.

What you’ll bring:

• A self-motivated, team-player attitude, willing to assist in all areas of the rental operation.
• Strong written and oral communication skills.
• Exceptional organizational skills and a high level of attention to detail.
• A flexible yet methodical working approach.
• The ability to confidently approach problems and offer solutions.
• A strong focus on providing a high level of customer service while maintaining accuracy and meeting deadlines.
• The ability to work effectively and maintain approachability under pressure, within tight deadlines and changing priorities.
• Strong computer skills with a willingness to further train if necessary.
• Flexibility with working hours to adapt to the needs of the business.
• A full driving licence.

If you’re passionate about the film industry and committed to delivering outstanding service, we’d love to hear from you!