Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and solve problems for our clients.
- Company: Join Panasonic Europe, a leader in innovation and customer satisfaction.
- Benefits: Competitive salary, generous annual leave, and comprehensive health benefits.
- Why this job: Be the voice of Panasonic and make a real difference in customer experiences.
- Qualifications: Fluent in French and excellent communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Contact Center Operator (Bilingual) role at Panasonic Europe.
Are you passionate about providing outstanding customer service whilst solving problems? Do you thrive in a fast-paced environment where every interaction counts? We are looking for a confident, friendly Contact Center Operator with excellent communication skills and a positive attitude to be a voice for our company and a trusted guide for our customers. Your work will directly impact customer satisfaction and help shape how we deliver exceptional service across the market.
Role overview
As the Contact Center Operator, you will be responsible for delivering exceptional customer service by managing inbound calls from business-to-business clients. This includes processing repair orders, addressing inquiries and questions, resolving complaints, troubleshooting issues, and providing accurate information. The role emphasises maintaining the highest standards of service quality to meet or exceed customer expectations. A requirement of the role is fluency in French (speaking and writing) as a significant part of the role is interaction with our French customers.
How you will become part of the bigger picture
- Handle customer enquiries and complaints in a timely and professional manner
- Provide information and troubleshoot problems
- Arrange collections with various courier systems
- Provide guidance to Panasonic customers and escalate more complex enquiries to the next level of support
- Adhere to given processes and quality guidelines for work procedures
- Use, update and maintain applicable case management systems
- Establish and maintain regular points of contact with Country or area Sales Managers; discuss feedback and report from market
- Continuously develop using Panasonic Leadership Principles
What you will bring to the picture
- Fluent in French (verbal and written) – essential
- Vocational training and/or minimum 2 years of working experience (desirable)
- Confident using case management or CRM systems (desirable)
- Excellent communication and problem-solving skills
- Strong attention to detail and ability to follow procedures
- Customer-focused with a professional and friendly approach
- Ability to multitask in a fast-paced environment
- Strong command of the English language
- Understanding how decisions affect customers and how behavior impacts the customer experience
What the big picture looks like
Panasonic is committed to improving peoples’ lives and making the world a better place, with a focus on collaboration, leadership, and the Panasonic Seven Principles. We believe in inclusion and equality and welcome applicants from diverse backgrounds.
What we offer
Contract Type: Permanent
Hours: 38.75 hours, Full-time
Location: Cardiff, UK
Salary: Competitive; Annual Leave: 25 days plus bank holidays (increases with service)
Benefits: Contributory Pension Scheme, Life assurance 4x salary, Private Medical, Dental, Employee Assistance Programme, staff discount, paid volunteer days, training courses, wellbeing programme
Other information: Start Date – ASAP. You must have the right to work in the relevant country; no sponsorship.
#J-18808-Ljbffr
Contact Center Operator (Bilingual) employer: Panasonic Europe
Contact Detail:
Panasonic Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Operator (Bilingual)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Panasonic and their values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your bilingual skills and how you can handle customer inquiries effectively.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve provided excellent customer service or solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Panasonic team. Don’t miss out!
We think you need these skills to ace Contact Center Operator (Bilingual)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both English and French, so don’t hold back!
Tailor Your Experience: When you're writing your application, focus on your previous customer service experience. Share specific examples of how you've handled inquiries or resolved complaints. We love seeing how you’ve made a difference in past roles!
Keep It Professional Yet Friendly: Your application should reflect the friendly and professional attitude we’re looking for. Use a warm tone while maintaining professionalism, as this will give us a glimpse of how you might interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Panasonic Europe
✨Brush Up on Your Bilingual Skills
Since fluency in French is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in both English and French to showcase your proficiency.
✨Know the Company Inside Out
Familiarise yourself with Panasonic's values and principles. Understanding their commitment to improving lives and their focus on collaboration will help you align your answers with what they stand for, making you a more appealing candidate.
✨Prepare for Common Scenarios
Think about how you would handle specific customer service situations, such as resolving complaints or troubleshooting issues. Prepare examples from your past experience that demonstrate your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Showcase Your Customer-Focused Mindset
During the interview, emphasise your dedication to customer satisfaction. Share stories that highlight your attention to detail and how you've gone above and beyond to ensure a great customer experience, as this is crucial for the Contact Center Operator role.