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- Tasks: Provide on-site support and training for airline customers on Panasonic equipment.
- Company: Join Panasonic Avionics, the leader in inflight entertainment technology with over 40 years of innovation.
- Benefits: Enjoy competitive benefits, flexible work options, and opportunities for career growth.
- Why this job: Be part of a diverse team creating technology that enhances travel experiences for millions.
- Qualifications: Bachelor's degree or equivalent experience in IT or engineering; 5-7 years in field engineering preferred.
- Other info: Must be willing to travel up to 50% and work flexible hours, including weekends.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Support Field Engineer III role at Panasonic Avionics Corporation
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Join to apply for the Customer Support Field Engineer III role at Panasonic Avionics Corporation
Who We Are:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!
Overview
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. We are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.
If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.
Responsibilities
Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met. Represents Panasonic Field Engineering\’s interests in resolving technical issues with other departments. Acts as a mentor and technical resource to lower-level Field Engineers.
Key Responsibilities:
- Service, Support, Training, and Troubleshooting
- Provide technical guidance, formal training, and field assistance to Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provide accurate, detailed, and timely responses to problems and queries.
- Support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration. Work closely with engineering departments for corrective actions.
- Review installation documentation to verify specifications.
- Conduct operational, line, and maintenance training for airline customers.
- Monitor data reliability, analyze trends, and identify systemic problems.
- Maintain knowledge of aircraft avionics systems interfacing with Panasonic equipment.
- Participate in system operation, maintenance, or reliability investigations, data collection, and problem resolution.
- Provide field inputs concerning technical issues, installation, or documentation problems. Collect data for product support evaluation.
- Establish communication with engineering for problem resolution and monitor implementation of fixes.
- Assist in aircraft delivery and support during flight tests and customer flights.
- Maintain customer relationships to ensure satisfaction and long-term partnerships.
Qualifications
What We’re Looking For:
- Bachelor’s degree or equivalent in Computer Science, IT, Electronics, Engineering, or related field; 8+ years experience considered in lieu of degree.
- 5-7 years experience as a Field Engineer or Product Engineer in electronics/avionics systems or broadcast technology.
- Knowledge of Linux, Unix, Windows, VxWorks, TCP/IP networks, wiring schematics, and engineering documentation.
- Interpersonal, organizational, and problem-solving skills.
- MySQL and Oracle experience is a plus.
- Understanding of aircraft systems interfacing with Panasonic equipment.
- Ability to write and communicate effectively with technical and non-technical audiences.
- Ability to work independently, resolve complex issues, multitask, and work flexible hours including weekends and travel up to 50%.
- Must hold a valid driver’s license, pass security background checks, and be able to work in confined spaces, lift up to 50 pounds, and work at heights.
Our Principles: Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude
What We Offer: Competitive benefits and a flexible benefits program.
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Customer Support Field Engineer III employer: Panasonic Avionics Corporation
Contact Detail:
Panasonic Avionics Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Field Engineer III
✨Tip Number 1
Familiarise yourself with Panasonic's products and services, especially their inflight entertainment systems. Understanding the technology and how it enhances passenger experience will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Panasonic Avionics Corporation on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced in the Customer Support Field Engineer role.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved technical issues in the past, as this role heavily relies on problem-solving skills.
✨Tip Number 4
Showcase your ability to work independently and manage multiple tasks. Highlight any previous roles where you had to juggle various responsibilities, as this is crucial for success in a field engineering position.
We think you need these skills to ace Customer Support Field Engineer III
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, field engineering, and avionics systems. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully resolved technical issues or trained others, aligning with the responsibilities of the role.
Showcase Technical Skills: In your application, emphasise your knowledge of Linux, Unix, Windows, and TCP/IP networks. Provide examples of how you've applied these skills in previous roles, especially in troubleshooting and support.
Highlight Interpersonal Skills: Since the role requires strong communication and problem-solving skills, include examples of how you've effectively communicated with both technical and non-technical audiences in past positions.
How to prepare for a job interview at Panasonic Avionics Corporation
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of avionics systems and the specific technologies Panasonic uses. Be prepared to discuss your experience with Linux, Unix, and TCP/IP networks, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've resolved complex technical issues in previous roles. Highlight your ability to think critically and work independently, as these are key traits for a Field Engineer.
✨Demonstrate Your Communication Skills
Since you'll be liaising with both technical and non-technical audiences, practice explaining complex concepts in simple terms. This will show that you can effectively communicate with airline customers and colleagues alike.
✨Emphasise Your Customer Relationship Management
Panasonic values long-term partnerships with their clients. Be prepared to discuss how you've maintained customer relationships in the past and how you plan to ensure customer satisfaction in this role.
