Service Delivery Engineer in Cardiff

The Service Delivery Engineer will be part of the Managed Service Team within the Services & Solution Centre (SSC) Division of Panasonic Connect Toughbook UK. The role holder will demonstrate technical project management skills in capturing detailed customer requirements to be transferred and implemented into our mobile computing deployment operation. The role consists of daily communication with multiple stakeholders across Europe to deliver customer requirements within a robust timescale, whilst being cost effective.

The Service Delivery Engineer will work alongside a talented, diverse and dedicated team of Professional Engineers, Sales Managers and Operations teams to ensure successful outputs of our products. The role holder will adhere to our existing policy, procedures and processes with a requirement for having basic knowledge of hardware and software solutions to complement the Rugged mobile computing world.

As part of our team, you will:

• Design, develop and build support processes and (or) products to include testing, troubleshooting, training and ongoing support.
• Create technical engineering documentation – analyses needs of customer and or sales requirements and develops these into technical specifications to meet the needs of the project.
• Project manage and work with various stakeholders throughout the business to include provision of all appropriate resources and budget allocation and tracking, provide regular updates to all stakeholders in line with project milestones.
• Plan and schedule work and projects within our manufacturing environment to ensure availability of resource in line with project plans and milestones.
• Coordinate and provide appropriate communication on all levels with internal and external stakeholders to ensure full understanding of project stages and requirements leading to successful project outcomes.
• Keep up to date with new technology and approaches within the market to highlight future opportunities and refinements to current offerings.
• Support the launch of new product projects and provide support for any issues that arise.
• Continuously grow and focus on personal development using the Panasonic Leadership Principles.

What you will bring:

• 2 to 4 years of relevant Engineering or Project Management experience in the field.
• An Engineering or Project management degree.
• An Engineering or Scientific qualification or equivalent practical and vocational knowledge.
• Experience of Project Management Methodology and Project Delivery.
• Communication and stakeholder relationship skills.
• Face to face customer service experience.
• Knowledge of manufacturing practices.
• Knowledge of hardware/software IT solutions.
• Ability to introduce new products.
• Good understanding of Microsoft Windows and back-end software.
• A high degree of judgment and problem-solving capability.
• Excellent communication skills whilst dealing with a wide variety of people, including colleagues, customers, suppliers, and management.
• Excellent attention to detail.

What would give you the edge:

• A can-do attitude.
• Evidence of experience in present/past projects and achievements.
• Ability to deliver accurate and articulate reports including those of a technical nature.
• High self-motivation, optimism and determination to succeed.

What does our big picture look like?

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we’ve been committed to improving peoples’ lives and making the world a better place, one customer, one business, one innovative leap at a time.

We believe in strong collaboration and team spirit to develop Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations. In an ever-changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable. ‘Live Your Best’.

Inclusion and Equality

In keeping with our principle of Fairness and Honesty, Panasonic’s ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.

What we offer:

• Contract Type: Permanent.
• Hours: Full-time.
• Competitive salary.
• Location: Cardiff, UK.
• Travel will be required in the UK / Europe (sometimes at short notice).
• Flexible working scheme (occasional requirement for out of hours testing).

Benefits:

• Contributory Pension Scheme.
• Life assurance 4x salary.
• Private Medical Scheme.
• Dental Scheme.
• Employee Assistance Programme.
• Other voluntary benefits such as dental insurance, partner life assurance.
• Staff discount on Panasonic products.
• 2 Paid volunteer days.
• Training courses.
• Wellbeing Programme.

Other information:

• Start Date – ASAP.
• We offer workplace adjustments for those who may require these.
• Please note you must have the right to work in the relevant country, no form of sponsorship can be supported.