At a Glance
- Tasks: Provide top-notch customer service and support to our service team.
- Company: Join a leading company committed to inclusivity and employee growth.
- Benefits: Enjoy health insurance, 401k matching, paid vacation, and tuition reimbursement.
- Other info: Flexible hours and great career advancement opportunities await you!
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: No experience required; just bring your strong communication and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
The Service Account Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.
Responsibilities
- Responsible for daily reviews of service technician timesheets and examine and analyze completed service work orders.
- Communicate effectively with service managers and service technicians to resolve discrepancies and to obtain missing documents.
- Assist and support technicians and service managers with the preparation of quotes resulting from pull through service work.
- Participate in customer discussions as required to submit the quote, follow up on quote approvals and scheduling of quoted work.
- Audit invoices that have exported to billing system, finalize the sale for services rendered per the customer’s ROE, print invoices, attach work order and other required documents and distribute to the customer.
- Maintain customer Rules of Engagements and billing system.
- Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
- Additional responsibilities as assigned.
Qualifications
- 0-5 years experience
- High School diploma
- Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment with high attention to detail.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, time management skills.
- Able to meet short and long term deadlines.
- Must be flexible to work outside normal working hours and weekends as required.
Benefits
- Health, Dental, and Vision Insurance
- 401k with Company Matching Contribution
- Discretionary 401k Company Contribution
- Tuition Reimbursement Program
- Life/Disability Insurance
- Maternity and Paternity Leave
- Panasonic Employee Discounts
- 15 Days Paid Vacation and 12 Company Holidays
- Employee Assistance Program
- And more
Benefits & Perks – What’s In It For You
- Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
- Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
- Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
- Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
- Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
- Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition, and tobacco cessation. Available to eligible employees starting the first day of the month following their start date.
- Eligibility for each benefit may vary based on employment status.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
Service Account Representative in Newry employer: Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
Hussmann is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including health insurance, a robust 401(k) plan with matching contributions, and generous paid time off. Our inclusive work culture fosters collaboration and support, ensuring that every Service Account Representative has the resources and opportunities to thrive in their role while contributing to meaningful customer service experiences.
Contact Details:
Panasonic Appliances Refrigeration Systems de México S. A. de C. V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Account Representative in Newry
✨Tip Number 1
Get to know the company inside out! Research Hussmann's products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction with customers and team members, try role-playing common scenarios with a friend. This will help you articulate your thoughts clearly and effectively.
✨Tip Number 3
Be prepared to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks successfully. This will demonstrate that you can handle the fast-paced environment Hussmann offers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with online processes, which is a big plus for this role.
We think you need these skills to ace Service Account Representative in Newry
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what a Service Account Representative does. Dive into the job description and highlight key responsibilities and qualifications. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic application! Customise your CV and cover letter to reflect the skills and experiences that match the role. Use keywords from the job description to show us you’re a perfect fit.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application is clear and concise. Avoid jargon and keep it professional yet friendly. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and procedures. Brush up on any relevant details that might come up during the interview, especially those related to customer service and the specific responsibilities of a Service Account Representative.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with team members or resolved discrepancies in the past.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Think of specific instances where you successfully juggled competing demands, especially in a fast-paced environment. This will show that you can handle the workload of the position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you. Consider asking about the team dynamics or how success is measured in this role.
