At a Glance
- Tasks: Support customer requests and resolve issues in a fast-paced environment.
- Company: Join Hussmann, a leader in commercial refrigeration with a commitment to customer success.
- Benefits: Health benefits, 401(k) matching, paid time off, and tuition reimbursement.
- Other info: Flexible hours and opportunities for growth in a diverse team.
- Why this job: Be the voice of the customer and make a real impact on service quality.
- Qualifications: High school diploma required; customer service experience preferred.
The predicted salary is between 22000 - 28000 £ per year.
Overview
Job Description This position will be responsible for supporting our Parts Department's efforts by acting as the voice of the customer and act as a liaison between the Hussmann parts team and factory to satisfy the customer requests and resolve issues.
The Customer Service Representative must ensure that the customer specifications and requests are met by entering, collecting, forwarding and troubleshooting problems/issues as needed.
Responsibilities
- Responsible for outbound communications with customers regarding their Warranty orders.
Effectively manage customer interactions and clearly communicate customer requirements to internal teams.
- Documenting and reporting out to leadership findings/feedback on customer follow-up contacts. Identify problems/trends and present resolutions/improvements to leadership.
- Monitors, expedites and follows up on order changes, specialty and delayed shipment items.
- Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process has been followed.
- Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing.
- Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
- Work with the Parts Representatives to monitor the process of orders for shipment.
- Assist in the maintaining the integrity of customer and transaction data.
- Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.
- Monitors and Maintains processes/workload related to Freight Claims and Returns.
- Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.
- Be the voice of the customer (VOC) and hold the Performance Parts Team accountable to provide the best-in-class products and service.
Qualifications
- High School Diploma; Bachelor’s Degree Preferred
- Minimum 0-2 years Customer Service Experience
- Must be flexible to work outside normal working hours and weekends
- Intermediate to advanced proficiency in Microsoft Office Suite
- Strong communication skills, verbal and written
- Preferred Skills
- Work effectively in diverse team and fast paced environment.
- Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
- Strong organizational, time management skills.
- Able to meet short- and long-term deadlines.
- Bi-lingual English /Spanish is a plus
Benefits & Perks – What’s In It For You
- Health Benefits– Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
- Voluntary Benefits– Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
- Hussmann Retirement Savings & Investment Plan– 401(k) plan with company matching contributions and immediate vesting.
- Paid Time-Off Benefits– Paid time off, stewardship and parental leave.
- Educational Assistance– Tuition reimbursement for job-related courses after six months of service.
- Health Management and Wellbeing Programs–EAP, virtual health management, chronic condition, and tobacco cessation.
- About Hussmann
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry.
Headquartered in St.
Louis, MO, Hussmann offers adiverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh.
With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.
For more information about Hussmann, please visit Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment.
All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
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Customer Engagement Representative in Newry employer: Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
Hussmann is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture where collaboration and innovation thrive. With comprehensive benefits such as health plans, a 401(k) with matching contributions, and tuition reimbursement, employees are supported in their professional development while enjoying a fulfilling work-life balance. Located across the U.S., Hussmann provides unique opportunities for those passionate about technician recruitment to make a meaningful impact within a leading organisation.
Contact Details:
Panasonic Appliances Refrigeration Systems de México S. A. de C. V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Representative in Newry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Panasonic Appliances Refrigeration Systems de México S. A. de C. V.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Panasonic Appliances Refrigeration Systems de México S. A. de C. V. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Representative in Newry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Panasonic Appliances Refrigeration Systems de México S. A. de C. V.:Your cover letter is your chance to shine! Tell us why you want to work at Panasonic Appliances Refrigeration Systems de México S. A. de C. V. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Panasonic Appliances Refrigeration Systems de México S. A. de C. V.!
How to prepare for a job interview at Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
