At a Glance
- Tasks: Be the first point of contact for customers, resolving issues via calls and emails.
- Company: Join Hussmann, a leader in customer service with a commitment to inclusivity.
- Benefits: Enjoy health benefits, 401(k) matching, paid time off, and tuition reimbursement.
- Other info: Flexible hours and opportunities for continuous learning through cross-training.
- Why this job: Make a real difference by helping customers and developing your skills in a dynamic environment.
- Qualifications: High school diploma and 1+ years of customer service experience required.
The predicted salary is between 24000 - 30000 € per year.
The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine customer requirements and resolve Hussmann’s more complex accounts. They will resolve internal and external customer issues via calls or email and provide the necessary follow‑up to certain customers.
Responsibilities
- Handle inbound calls and emails (Verisae or Corrigo) from customers or technicians 24/7/365.
- Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call.
- Enter vital details related to service calls into the appropriate application, determining the priority of the service call, and setting the customer’s expectations.
- Demonstrate advanced knowledge of the dispatch and escalation procedures required during business hours and afterhours.
- Monitor and dispatch service calls to technicians using the on‑call application and escalating when necessary.
- Handle offline tasks as assigned by management, including but not limited to Verisae, Corrigo (work order software).
Qualifications
- High School Diploma Required
- 1+ years of customer service experience
- Excellent telephone and communication skills
- Ability to work in and handle high call volume environment
- Good customer service skills and willingness to work flexible hours
- Basic PC skills required, including experience in Microsoft Word and Excel
- Ability to work in a team environment and desire for continuous learning through cross‑training
- Ability to follow procedures
- Ability to type a minimum of 40 wpm
Benefits & Perks – What’s In It For You
- Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
- Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
- Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
- Paid Time‑Off Benefits – Paid time off, stewardship and parental leave.
- Educational Assistance – Tuition reimbursement for job‑related courses after six months of service.
- Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition, and tobacco cessation.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
Contact Center Agent: 10AM - 6:30PM (Thursday/ Friday Off) in Newry employer: Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
Hussmann is an exceptional employer that prioritises employee well-being and professional growth, offering comprehensive health benefits, a robust retirement savings plan, and generous paid time-off. Our inclusive work culture fosters collaboration and continuous learning, making it an ideal environment for those seeking meaningful employment in a dynamic contact centre role. With opportunities for educational assistance and a commitment to diversity, Hussmann stands out as a rewarding place to build your career.
Contact Detail:
Panasonic Appliances Refrigeration Systems de México S. A. de C. V. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Center Agent: 10AM - 6:30PM (Thursday/ Friday Off) in Newry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hussmann. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle customer service scenarios, as this is key for the Contact Center Agent role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with high call volumes and any specific software you've used, like Verisae or Corrigo. Be ready to share examples of how you've resolved complex customer issues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Contact Center Agent: 10AM - 6:30PM (Thursday/ Friday Off) in Newry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience and skills. We want to see how your background aligns with the role of a Contact Center Agent, so don’t hold back on showcasing your relevant experiences!
Show Off Your Communication Skills:Since this role involves handling calls and emails, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Highlight Your Tech Savvy:Mention any experience you have with applications like Verisae or Corrigo, as well as your basic PC skills. We’re looking for someone who can easily adapt to our systems, so let us know how tech-savvy you are!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Center Agent. Familiarise yourself with the tools mentioned, like Verisae and Corrigo, and be ready to discuss how your previous experience aligns with handling customer inquiries and resolving issues.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer calls or emails, showcasing your ability to gather information and set expectations effectively.
✨Demonstrate Team Spirit
This position requires working in a team environment, so be prepared to discuss how you collaborate with others. Share instances where you’ve worked with colleagues to solve problems or improve processes, highlighting your willingness to learn and adapt.
✨Prepare for High-Pressure Scenarios
Given the high call volume, think about how you manage stress and prioritise tasks. Be ready to discuss strategies you use to stay calm under pressure and ensure that customer needs are met promptly, as this will show your suitability for the fast-paced environment.
