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- Tasks: Support customers by managing orders and resolving issues in a fast-paced environment.
- Company: Join Hussmann, a leader in commercial refrigeration with a commitment to customer success.
- Benefits: Enjoy health insurance, 401k matching, tuition reimbursement, and generous paid time off.
- Why this job: Be the voice of the customer and make a real impact on their experience.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Flexible hours and a diverse team await you in this dynamic role.
The predicted salary is between 28800 - 43200 £ per year.
This position will be responsible for supporting our Parts Department’s efforts by acting as the voice of the customer and acting as a liaison between the Hussmann parts team and factory to satisfy customer requests and resolve issues. The Customer Service Representative must ensure that the customer specifications and requests are met by entering, collecting, forwarding and troubleshooting problems/issues as needed.
Responsibilities
- Responsible for outbound communications with customers regarding their Warranty orders.
- Effectively manage customer interactions and clearly communicate customer requirements to internal teams.
- Documenting and reporting to leadership findings/feedback on customer follow-up contacts.
- Identify problems/trends and present resolutions/improvements to leadership.
- Monitors, expedites and follows up on order changes, specialty and delayed shipment items.
- Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process has been followed.
- Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing.
- Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
- Work with the Parts Representatives to monitor the process of orders for shipment.
- Assist in maintaining the integrity of customer and transaction data.
- Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.
- Monitors and maintains processes/workload related to Freight Claims and Returns.
- Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need upon additional assignments.
- Be the voice of the customer (VOC) and hold the Performance Parts Team accountable to provide the best in class products and service.
Qualifications
- High School Diploma; Bachelor’s Degree Preferred
- Minimum 0-2 years Customer Service Experience
- Must be flexible to work outside normal working hours and weekends
- Intermediate to advanced proficiency in Microsoft Office Suite
- Strong communication skills, verbal and written
Preferred Skills
- Work effectively in a diverse team and fast paced environment.
- Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment with high attention to detail.
- Strong organizational, time management skills.
- Able to meet short- and long‑term deadlines.
- Bi-lingual English/Spanish is a plus.
Benefits
- Health, Dental, and Vision Insurance
- 401k with Company Matching Contribution
- Discretionary 401k Company Contribution
- Tuition Reimbursement Program
- Life/Disability Insurance
- Maternity and Paternity Leave
- Panasonic Employee Discounts
- 15 Days Paid Vacation and 12 Company Holidays
- Employee Assistance Program
- And more
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
Customer Service Representative employer: Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
Contact Detail:
Panasonic Appliances Refrigeration Systems de México S. A. de C. V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Panasonic and Hussmann. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with common customer scenarios. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate how you can be the voice of the customer at Hussmann.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to navigate, so don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, especially your communication skills and customer service experience.
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've successfully resolved customer issues in the past. This will show us that you can be the voice of the customer and effectively manage interactions.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your qualifications and experiences, as this reflects the strong communication skills we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
✨Know the Company Inside Out
Before your interview, take some time to research Panasonic and Hussmann. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or improved customer satisfaction. Be ready to discuss how you can bring that same dedication to the role.
✨Practice Your Communication Skills
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with expressing your ideas.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think through potential challenges you might face in the role and prepare your responses. This will demonstrate your problem-solving abilities and readiness for the fast-paced environment.
