At a Glance
- Tasks: Manage client relationships and daily operations in a bespoke jewellery business.
- Company: Panache & Co, a dynamic London-based jewellery brand.
- Benefits: Autonomy, direct collaboration with the founder, and a chance to shape the business.
- Other info: Ideal for those seeking ownership and growth in a small entrepreneurial environment.
- Why this job: Be a key player in a growing company and make a real impact.
- Qualifications: Strong customer skills, organised, and comfortable with digital communication.
The predicted salary is between 29700 - 36300 £ per year.
Panache & Co is a growing London-based bespoke jewellery business specialising in engagement rings and custom fine jewellery. We combine traditional jewellery manufacturing expertise with a modern, digital-first customer experience. Most clients discover us online and complete the majority of their purchase journey through WhatsApp, phone and digital consultations, with private London collections or appointments available when required.
We are now looking for a highly trusted, commercially minded individual to become the key point of contact for our UK customers and help run the day-to-day London operation alongside the founder.
Role Description
This is not a traditional retail jewellery position. You will take ownership of customers from initial enquiry through to collection or delivery, combining client sales, relationship management and day-to-day operational coordination. The role would suit someone who enjoys autonomy, is comfortable working independently, and wants to play an important role in a young business rather than being one person within a large corporate team. You will work directly with the founder and have significant responsibility from an early stage.
Qualifications
- Excellent with customers and naturally persuasive without being pushy
- Highly organised and reliable
- Comfortable communicating extensively through WhatsApp
- Confident speaking with clients spending several thousand pounds
- Commercially minded and motivated by sales
- Able to manage multiple clients and orders simultaneously
- Comfortable working independently without constant supervision
- Proactive — someone who notices problems and deals with them
- Calm when dealing with deadlines or demanding customers
- Comfortable working within a small entrepreneurial business
- Interested in taking genuine ownership rather than simply completing assigned tasks
Client & Operations Manager in London employer: Panache & Co Jewellers
At Panache & Co, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work environment in the heart of London. Our culture encourages autonomy and innovation, allowing you to take ownership of your role while working closely with the founder in a fast-growing bespoke jewellery business. With opportunities for personal and professional growth, along with the chance to make a real impact in a young company, we offer a rewarding experience for those looking to thrive in a unique and modern retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client & Operations Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Panache & Co Jewellers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Panache & Co Jewellers!
We think you need these skills to ace Client & Operations Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Panache & Co Jewellers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Panache & Co Jewellers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Panache & Co Jewellers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Panache & Co Jewellers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
